Experienced Social Media Customer Support Specialist – Remote Work Opportunity with blithequark

Introduction to blithequark

Imagine being part of a team that brings magic to millions of people around the world. At blithequark, we are dedicated to creating unforgettable experiences through our innovative media and entertainment services. As a leader in the industry, we are committed to excellence, diversity, and inclusion. Our mission is to inspire and entertain audiences globally, and we are looking for talented individuals to join our team.

Job Overview

We are seeking an experienced Social Media Customer Support Specialist to join our team at blithequark. As a Social Media Customer Support Specialist, you will be responsible for providing exceptional customer service to our clients through social media platforms. This is a remote work opportunity, allowing you to work from the comfort of your own home. If you are passionate about delivering outstanding customer experiences and have a strong background in social media customer support, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Collaborate with business partners and various technology and operations teams to project manage multiple operational initiatives simultaneously, including creating project plans, informing schedules, identifying key milestones, and maintaining consistent data
• Participate in the launch of new distribution partners and new content to existing partners to support distribution and revenue growth
• Work closely with colleagues to fulfill organizational commitments regarding the technical aspects of distribution, data, measurement, and advertising with our distribution partners
• Support the distribution outreach teams in deal negotiations by providing subject matter expertise related to distribution, advertising, data, and/or measurement
• Support the process for content distribution of linear networks, FAST channels, audio, and VOD content across set-top-box, mobile, PC, and other digital platforms, SVOD, AVOD, PVOD, electronic home video, and airlines
• Assist and support with Rights Management related tasks and initiatives (e.g., confirming distribution and music rights for various first and third-party platforms)
• Collaborate with various teams, including sales, finance, analytics, and others to support monetization (e.g., forecasting, revenue analysis) and inform technology roadmaps
• Coordinate the beginning of contract renewal review process
• Identify and review contractual language for key analysis
• Maintain and coordinate documentation (e.g., project trackers, reporting support, distribution specs, data, manage standard documents, and contractual language)
• Assist the team in the development of presentations, training materials, and reports
• Summarize distribution sales meetings and provide key advertising/data references to the team
• Build and maintain relationships with stakeholders across blithequark in sales, operations, production, digital media, legal, accounting, etc., and externally with distributors, colleagues, vendors, and technology developers to support self-learning, support work capabilities, and to advance the objectives of Platform Distribution
• Support contract negotiations with vendors to obtain services and monetization capabilities
• Curate business-specific information on B2B exclusive websites (e.g., Partner Zone) and perform system administrator duties as needed
• Obtain and review reporting from partner data feeds or internal estimation reports
• System-level maintenance on distributor database (e.g., AIS, Business Intelligence, Syndi, WordPress, Cerebro)
• Live event coordination (e.g., blackouts, microphone validation, metadata validation)
• Verify contractual compliance (e.g., measurement, advertising, usage rules, authentication, distribution)
• Digital advertising review by platform
• Contribute to a team environment that is open and inclusive and encourages authenticity, communication, and collaboration

Essential Qualifications

• Bachelor's degree in a relevant field
• Excellent interpersonal, organizational, written, presentation, relationship-building, collaboration, negotiation, customer service, and computer skills (Word/Excel/Outlook/PowerPoint)
• Ability to manage and properly prioritize multiple short-term projects while also setting strong foundations for achieving medium/long-term endeavors
• Strong attention to detail and accountability
• Able to own tasks to completion with minimal direction
• Some travel and non-standard work hours may be required depending on business needs

Preferred Qualifications

• Previous experience in social media customer support or a related field
• Strong knowledge of social media platforms and customer service software
• Excellent communication and problem-solving skills
• Ability to work in a fast-paced environment and adapt to changing priorities

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Social Media Customer Support Specialist, you will have access to various training and development programs, including mentorship opportunities, workshops, and online courses. You will also have the chance to work with a talented team of professionals who are passionate about delivering exceptional customer experiences.

Work Environment and Company Culture

Our company culture is built on the values of innovation, creativity, and inclusivity. We believe in fostering a work environment that is collaborative, dynamic, and supportive. As a remote worker, you will be part of a virtual team that is connected through technology and shared goals. We encourage open communication, feedback, and continuous learning, and we strive to create a workplace where everyone feels valued and respected.

Compensation, Perks, and Benefits

We offer a competitive salary range of $56,000 - $73,700 per year, depending on location and experience. In addition to a comprehensive benefits package, including medical, financial, and other benefits, you will also have access to a range of perks, such as flexible working hours, remote work opportunities, and professional development programs.

Conclusion

If you are a motivated and customer-focused individual who is passionate about social media and customer support, we encourage you to apply for this exciting opportunity to join our team at blithequark. As a Social Media Customer Support Specialist, you will play a critical role in delivering exceptional customer experiences and supporting the growth and success of our business. Don't miss out on this chance to be part of a dynamic and innovative team – apply now and take the first step towards an exciting and rewarding career with blithequark!