AGENT - SUITE RESERVATIONS

<strong>Position Overview<br><br></strong>The primary responsibility of the Agent – Suite Reservations is to process all Hotel, Casino, Restaurant, Box Office Show & other reservations in an incentive-based capacity with base pay.<br><br>All duties are to be performed in accordance with departmental and The Venetian Resort’s policies, practices, and procedures.<br><br><strong>Essential Duties & Responsibilities<br><br></strong><ul><li>Maintain complete knowledge of all hotel features/services and hours of operation. Familiar with all suite types, layout, décor, appointments, and location. </li><li>Determine suite availability and status for current day, scheduled in house group activities, locations, and times. </li><li>Receive inbound calls & messages from potential and confirmed guests of The Venetian Resort that are requesting Casino Events and Promotions, Suite Reservations, Restaurant and Box Office Show reservations, general inquiries and more. Provide a service for others, and provide expertise based on information keyed, gathered, studied, processed, or reviewed.</li><li>Provide each guest with unmatched guest service.</li><li>Possess full knowledge of hotel products, services, and benefits.</li><li>Provide a service or assistance to meet the needs of a guest, client, or customer. </li><li>Safety is an essential function of this job.</li><li>Consistent and regular attendance is an essential function of this job.</li><li>Performs other related duties as assigned.<br><br></li></ul><strong>Additional Duties & Responsibilities<br><br></strong><strong>Company Standards of Conduct<br><br></strong>All The Venetian Resort Team Members are expected to always conduct and carry themselves in a professional manner. Team Members are required to observe the Company’s standards, work requirements and rules of conduct.<br><br><strong>Minimum Qualifications<br><br></strong><ul><li>21 years of age.</li><li>Proof of authorization/eligibility to work in the United States.</li><li>High School diploma or equivalent.</li><li>Must be able to obtain and maintain a valid Nevada Gaming Control Board registration and any other certification or license, as required by law or policy.</li><li>1 - 2 years working in a Luxury Hotel & Casino environment is preferred.</li><li>Experience in LMS, ACSC, Passkey, Open Table, Archtics, Xtend, SDD Jazz, HotSOS, Zingle, SevenRooms, UrVenue, Alice, Transportation Portal and Internet knowledge preferred. </li><li>Must be proficient in Word and Excel, must have the ability to type a minimum of 35 wpm.</li><li>Ability to communicate clearly and effectively in English, both in spoken and written form. </li><li>Strong interpersonal skills with the ability to communicate effectively with guests and other Team Members of diverse backgrounds and levels of experience. </li><li>Must be able to work varied shifts, including nights, weekends, and holidays.<br><br></li></ul><strong>Physical Requirements<br><br></strong>Must be able to:<br><br><ul><li>Lift or carry 20 pounds, unassisted, in the performance of specific tasks, as assigned.</li><li>Physically access all areas of the property and drive areas with or without reasonable accommodation.</li><li>Maintain composure under pressure and consistently meet deadlines with internal and external customers and contacts.</li><li>Ability to interact appropriately and effectively with guests, management, other team members, and outside contacts.</li><li>Ability for prolonged periods of time to walk, sit, stand, stretch, bend, and kneel.</li><li>Work in a fast-paced and busy environment.</li><li>Work indoors and be exposed to various environmental factors such as, but not limited to, CRT, noise, dust, and cigarette smoke.</li></ul>