Experienced Customer Service Manager – Leading Outdoor Living Products Distributor

Introduction to blithequark

At blithequark, we pride ourselves on being the world's leading distributor of outdoor living products, with a commitment to meeting the needs of our customers with pride and professionalism. Our network spans over 420 Sales Centers in 13 countries, with a team of more than 6,000 dedicated employees. We value integrity, trust, diversity, and innovation, and strive to foster a family-oriented, hometown culture that is supported by our strong, stable, and growing business. As a company, we are dedicated to providing the best products and services to our customers, and we are looking for a highly skilled and experienced Customer Service Manager to join our team.

Job Summary

The Customer Service Manager will supervise and coordinate the daily activities of inside sales/customer service associates engaged in promoting and selling products by phone or in person. This is a fantastic opportunity for a customer-focused and results-driven individual to join our team and contribute to the success of our business. The ideal candidate will have a proven track record of success in customer service management, with excellent communication and leadership skills.

Key Responsibilities

• Trains, directs, and manages Inside Sales/Customer Service Associate personnel to ensure that they have the skills and knowledge needed to provide exceptional customer service.
• Recommends changes to current inside sales techniques or procedures based on team performance and new selling techniques to drive sales growth and improve customer satisfaction.
• Handles complaints or situations that may arise involving pricing, delivery/shipping errors, returns, etc. and resolves these issues in a timely and satisfactory manner to ensure customer loyalty and retention.
• Places calls to and answers calls from existing and potential customers to solicit business and to follow up on customers’ needs, providing personalized support and solutions to drive sales and growth.
• Establishes relationships with customers by assisting them at the counter or over the phone, understanding their needs, and learning their buying habits and expectations to provide tailored recommendations and solutions.
• Processes customer orders quickly and efficiently, ensuring that all orders are accurate and fulfilled in a timely manner to meet customer expectations.
• Increases sales and average order size by means of cross-selling, up-selling, add-on sales, and offering promotional sale items to drive revenue growth and profitability.
• Proactively recommends items needed by customers to increase customer satisfaction and improve transaction profitability, providing personalized support and solutions to drive sales and growth.
• Communicates pricing, product updates, deliveries, credit, and payment issues in accordance with standard procedures and customers’ profitability profiles to ensure transparency and trust.
• Educates customers about terminology, features, and benefits of products in order to improve product-related sales and customer satisfaction, providing personalized support and solutions to drive sales and growth.
• Proficiently uses technologies including distribution and office software such as Prelude to streamline processes, improve efficiency, and drive sales growth.
• Follows company policies and procedures to ensure compliance and adherence to blithequark's high standards of quality and customer service.

Essential Qualifications

• High School Diploma or GED; or At least two years of inside sales associate experience, or equivalent combination of education and experience.
• Demonstrated understanding and application of effective selling techniques, with a proven track record of success in sales and customer service.
• Demonstrated success meeting sales goals and growing sales, with a strong focus on customer satisfaction and loyalty.
• Demonstrated ability to handle difficult customers and situations, with excellent communication and problem-solving skills.
• Demonstrated knowledge of product information, with the ability to learn and adapt to new products and services.
• Ability to write routine reports and correspondence, with excellent written and verbal communication skills.
• Ability to define problems, collect data, establish facts, and draw valid conclusions in a timely manner, with strong analytical and problem-solving skills.
• Ability to interpret a variety of instructions furnished in written and oral form, with excellent attention to detail and ability to follow instructions.

Preferred Qualifications

• Bilingual skills, with the ability to communicate effectively with customers and colleagues in multiple languages.
• Military experience, with a strong understanding of the unique challenges and opportunities faced by military personnel and veterans.
• Experience working in a fast-paced, dynamic environment, with a strong ability to adapt to changing circumstances and priorities.
• Strong leadership and management skills, with the ability to motivate and inspire teams to achieve exceptional results.
• Excellent time management and organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the success and development of our employees. We offer a wealth of opportunities for career growth and advancement, with comprehensive training programs to support your success. Our tuition reimbursement program and abundant advancement opportunities are designed to help you achieve your career goals and reach your full potential. We believe in promoting from within, and many of our leaders have started their careers in entry-level positions and worked their way up to senior roles.

Work Environment and Company Culture

Our work environment is fast-paced and dynamic, with a strong focus on teamwork and collaboration. We value integrity, trust, diversity, and innovation, and strive to foster a family-oriented, hometown culture that is supported by our strong, stable, and growing business. We believe in recognizing and rewarding outstanding performance, and offer a range of benefits and perks to support your well-being and quality of life. From flexible working hours to employee recognition programs, we are committed to creating a positive and supportive work environment that allows you to thrive.

Compensation, Perks, and Benefits

We offer a competitive compensation package, with a range of benefits and perks to support your well-being and quality of life. Our comprehensive benefits program includes medical, dental, and vision care, company-paid life and long-term disability insurance, prescription drug coverage, flexible spending and health savings accounts, 401(k) with company match, employee stock purchase plan, and employee assistance and education reimbursement programs. We also offer a range of perks, including flexible working hours, employee recognition programs, and opportunities for career growth and advancement.

Conclusion

If you are a motivated and customer-focused individual with a passion for outdoor living products, we encourage you to apply for this exciting opportunity. As a Customer Service Manager at blithequark, you will have the chance to work with a talented team of professionals who are dedicated to providing exceptional customer service and driving sales growth. With a competitive compensation package, comprehensive benefits program, and opportunities for career growth and advancement, this is a fantastic opportunity to take your career to the next level. Apply today and join our team of outdoor living experts!