Experienced Remote Email Chat Representative and Call Centre Support Specialist for Exceptional Customer Service Delivery

Introduction to blithequark

At blithequark, we are dedicated to breaking cycles of violence, crime, and incarceration by providing client-centered interventions and support services. Our mission is to empower and strengthen individuals, families, and communities, raising the next generation to become responsible citizens who are emotionally strong, healthy, and able to pursue life in fulfilling ways. We believe in encouraging personal responsibility and change, which helps rebuild, restore, and transform individuals and families. As a leader in our field, blithequark seeks to make a positive impact on the lives of those we serve, and we are now looking for a talented and compassionate Remote Email Chat Representative and Call Centre Support to join our team.

Job Overview

We are seeking a highly skilled and enthusiastic Remote Email Chat Representative and Call Centre Support who will act as a liaison between our clients and our organization. The successful candidate will provide services information, answer questions, and resolve any emerging problems that our clients' accounts might face with accuracy and efficiency. If you are genuinely excited to help clients, patient, empathetic, and passionately communicative, we encourage you to apply for this exciting opportunity. As a Remote Email Chat Representative and Call Centre Support at blithequark, you will be responsible for ensuring excellent service standards, responding efficiently to clients' inquiries, and maintaining high customer satisfaction.

Key Responsibilities

• Identify and assess clients' needs to achieve satisfaction, providing personalized support and solutions to meet their unique requirements.
• Build sustainable relationships and trust with customer accounts through open and interactive communication, ensuring that clients feel valued and supported throughout their journey with blithequark.
• Provide accurate, valid, and complete information by using the right methods and tools, staying up-to-date with the latest developments and best practices in our field.
• Meet personal and customer service team sales targets and call handling quotas, contributing to the overall success and growth of our organization.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution, demonstrating a commitment to exceptional customer service and support.
• Keep records of customer interactions, process customer accounts, and file documents, maintaining accurate and detailed records of all client interactions.
• Follow communication procedures, guidelines, and policies, adhering to the highest standards of professionalism and integrity in all interactions with clients and colleagues.
• Take the extra mile to engage clients, going above and beyond to provide exceptional service and support, and consistently seeking opportunities to improve and enhance the client experience.

Essential Qualifications

To be successful in this role, you will need to have:

• Proven customer support experience or experience as a Client Service Representative, with a track record of providing exceptional service and support to clients.
• A track record of over-achieving quota, demonstrating your ability to meet and exceed targets in a fast-paced and dynamic environment.
• Strong phone contact handling skills and active listening, with the ability to communicate effectively and empathetically with clients from diverse backgrounds and with varying needs.
• Familiarity with CRM systems and practices, with the ability to learn and adapt to new technologies and systems.
• Customer orientation and ability to adapt and respond to different types of characters, with a strong focus on providing personalized support and solutions to meet the unique needs of each client.
• Excellent communication and presentation skills, with the ability to communicate complex information in a clear and concise manner.
• Ability to multi-task, prioritize, and manage time effectively, with a strong focus on meeting deadlines and achieving results in a fast-paced environment.
• High school diploma, with a strong foundation in English and mathematics.

Preferred Qualifications

While not essential, the following qualifications and skills are highly desirable:

• Experience working in a remote or virtual environment, with the ability to work independently and as part of a team.
• Knowledge of blithequark's services and programs, with a strong understanding of our mission and values.
• Experience working with diverse client groups, including those from culturally and linguistically diverse backgrounds.
• Fluency in multiple languages, with the ability to communicate effectively with clients who speak languages other than English.
• Experience with data analysis and reporting, with the ability to collect and analyze data to inform service delivery and improvement.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the ongoing development and growth of our staff, providing opportunities for training, professional development, and career advancement. As a Remote Email Chat Representative and Call Centre Support, you will have access to a range of learning and development opportunities, including:

• Comprehensive training and induction program, providing a thorough introduction to our services, policies, and procedures.
• Ongoing coaching and mentoring, with regular feedback and support to help you achieve your goals and develop your skills.
• Opportunities for professional development, including training and education in areas such as customer service, communication, and conflict resolution.
• Career advancement opportunities, with the potential to move into leadership or specialized roles within the organization.

Work Environment and Company Culture

At blithequark, we pride ourselves on our positive and supportive work environment, with a strong focus on teamwork, collaboration, and mutual respect. Our company culture is built on the values of empathy, compassion, and integrity, with a commitment to providing exceptional service and support to our clients. As a Remote Email Chat Representative and Call Centre Support, you will be part of a dynamic and dedicated team, working together to make a positive impact on the lives of those we serve.

Compensation, Perks, and Benefits

blithequark offers a competitive salary and benefits package, with a range of perks and incentives to recognize and reward your hard work and dedication. These may include:

• Competitive salary and benefits package, with opportunities for salary growth and development.
• Comprehensive health and wellness program, including access to fitness classes, mental health support, and employee assistance programs.
• Flexible working arrangements, including remote work options and flexible hours.
• Opportunities for professional development and career advancement, with a strong focus on ongoing learning and growth.
• Recognition and reward programs, including employee recognition awards and bonuses.

Conclusion

If you are a motivated and compassionate individual who is passionate about providing exceptional customer service and support, we encourage you to apply for the Remote Email Chat Representative and Call Centre Support role at blithequark. With a strong focus on teamwork, collaboration, and mutual respect, we offer a positive and supportive work environment that is committed to making a positive impact on the lives of those we serve. Don't miss this opportunity to join our dynamic and dedicated team and contribute to the important work of blithequark. Apply now to take the first step in your new career!