Experienced Customer Service Representative – Patient Registration and Healthcare Support Specialist at blithequark

Introduction to blithequark and the Industry

blithequark is a leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems, and medical groups. As a global workforce of revenue cycle professionals, we combine our deep expertise with the industry's most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration. Our mission is to make a difference in the communities we serve around the world by providing exceptional patient care and customer success.

Job Overview

As a Customer Service Representative at blithequark, you will play a vital role in helping patients check into the hospital, answering questions during registration, and building trust through compassionate interactions. This is a fast-paced and dynamic environment that requires confidence, multitasking skills, and the ability to work with technology. You will be the first point of contact for patients and their families, and your excellent customer service skills will make a significant difference in their experience.

Key Responsibilities

• Work on computers and answer phones to intake information in a busy environment, collecting details that must be input correctly between physician and nurse check-ins.
• Help people who may be very ill or worried, listening carefully to ease their anxiety and asking follow-up questions to build rapport in real-time.
• Work in a fast-paced environment, often on your feet, assisting patients in completing their registration and collecting patient and insurance information.
• Collaborate with a team you can rely on, and we care about your progress toward career goals, providing opportunities for growth and development.

Requirements and Qualifications

To thrive in this role, you will need to have:

• High School Diploma or GED
• Excellent customer service experience, with the ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Basic computer skills and the ability to type quickly and accurately.
• Strong communication and interpersonal skills, with the ability to build rapport with patients, families, and healthcare professionals.
• Ability to work in a hospital/lab environment, with exposure to illness and injuries, and maintain a professional and compassionate demeanor.

Preferred Qualifications

• Previous experience in healthcare or customer service, with knowledge of medical terminology and healthcare systems.
• Experience working with electronic health records (EHRs) and other healthcare software applications.
• Bilingual or multilingual skills, with the ability to communicate effectively with patients and families from diverse backgrounds.

Skills and Competencies

To be successful in this role, you will need to possess:

• Excellent communication and interpersonal skills, with the ability to build rapport with patients, families, and healthcare professionals.
• Strong problem-solving and analytical skills, with the ability to think critically and make sound decisions in a fast-paced environment.
• Ability to work in a team environment, with a focus on collaboration, mutual respect, and open communication.
• Adaptability and flexibility, with the ability to adjust to changing priorities and workflows in a dynamic environment.
• Compassion and empathy, with the ability to provide exceptional patient care and customer service in a healthcare setting.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to providing our employees with opportunities for growth and development, including:

• Comprehensive training programs, with a focus on developing the skills and knowledge needed to succeed in your role.
• Mentorship and coaching, with experienced professionals who can provide guidance and support in your career development.
• Opportunities for advancement, with a focus on promoting from within and developing our employees' careers.
• Continuing education and professional development, with access to conferences, workshops, and online courses to stay up-to-date with industry trends and best practices.

Work Environment and Company Culture

At blithequark, we pride ourselves on our positive and supportive work environment, with a focus on:

• Teamwork and collaboration, with a emphasis on mutual respect, open communication, and a shared commitment to excellence.
• Diversity and inclusion, with a focus on creating a workplace that values and celebrates diversity, promotes equal opportunities, and fosters a culture of inclusion.
• Employee recognition and rewards, with a focus on recognizing and rewarding our employees' contributions and achievements.
• Community involvement and social responsibility, with a commitment to giving back to the communities we serve and making a positive impact on the lives of our patients and their families.

Compensation, Perks, and Benefits

At blithequark, we offer a competitive compensation package, with a base pay range of $14.00 - $15.96 per hour, depending on role, level, location, job-related skills, experience, and relevant education or training. Our benefits package includes:

• Comprehensive health insurance, with medical, dental, and vision coverage.
• Retirement savings plan, with a 401(k) or other retirement savings option.
• , with a generous paid time off policy and paid holidays.
• Employee assistance program, with access to counseling, financial planning, and other support services.