Experienced Customer Support Specialist for Global Technology Leader – Delivering Exceptional Service via Phone and Email

Welcome to blithequark: A Global Technology and Services Leader

Imagine being part of a game-changing career that empowers you to make a real difference in the lives of customers worldwide. At blithequark, we're a global technology and services leader that powers the brands of the future, helping well-known brands improve their businesses with technology and integrated solutions in over 70 countries. Our commitment to excellence has earned us prestigious awards such as "World's Best Workplaces," Best Companies for Career Growth, and Best Company Culture, year after year.

About the Role: Customer Support Specialist

As a Customer Support Specialist at blithequark, you will play a vital role in delivering exceptional customer service to our valued customers via phone and email. Your primary objective will be to provide accurate information, find solutions, and ensure that each customer's journey runs smoothly. If you're passionate about customer service, fluent in Danish, and have a good command of English, we'd love to have you join our dynamic team.

Key Responsibilities:

• Provide great customer service to customers via phone and email, addressing their queries and concerns in a professional and courteous manner
• Offer accurate information about new bookings, rebookings, and cancellation options for air and rail travel, hotel bookings, and more
• Find solutions for each individual customer to ensure their journey runs smoothly, leveraging your problem-solving skills and knowledge of our services
• Collaborate with internal teams to resolve customer issues and improve overall customer satisfaction
• Continuously update your knowledge of our services and products to provide the best possible support to our customers

Essential Qualifications:

To excel in this role, you must possess the following essential qualifications:

• Fluency in Danish and a good command of English
• Excellent customer service skills, with the ability to communicate effectively via phone and email
• Strong problem-solving skills, with the ability to find solutions for complex customer issues
• Flexibility and adaptability, with the ability to work in a fast-paced environment
• Strong teamwork and collaboration skills, with the ability to work effectively with internal teams

Preferred Qualifications:

While not essential, the following preferred qualifications will give you a competitive edge in this role:

• Previous experience in customer support or a related field
• Knowledge of the travel industry, including air and rail travel, hotel bookings, and more
• Experience working in a remote or home-based environment
• Strong technical skills, with the ability to learn new systems and software quickly

Skills and Competencies:

To succeed as a Customer Support Specialist at blithequark, you'll need to possess the following skills and competencies:

• Communication skills: Excellent verbal and written communication skills, with the ability to communicate effectively via phone and email
• Problem-solving skills: Strong problem-solving skills, with the ability to find solutions for complex customer issues
• Time management skills: Ability to manage your time effectively, prioritizing tasks and meeting deadlines in a fast-paced environment
• Adaptability: Flexibility and adaptability, with the ability to work in a rapidly changing environment
• Teamwork: Strong teamwork and collaboration skills, with the ability to work effectively with internal teams

Career Growth Opportunities and Learning Benefits:

At blithequark, we're committed to helping our employees grow and develop in their careers. As a Customer Support Specialist, you'll have access to:

• Comprehensive training programs to help you develop your skills and knowledge
• Ongoing coaching and feedback to help you improve your performance
• Opportunities for career advancement and professional growth
• A supportive and dynamic work environment that encourages collaboration and innovation

Work Environment and Company Culture:

At blithequark, we pride ourselves on our positive and supportive company culture. As a Customer Support Specialist, you'll be working in a remote or home-based environment, with the flexibility to manage your schedule and work at times that suit you best. You'll also be part of a global team, with opportunities to collaborate with colleagues from diverse backgrounds and cultures.

Compensation, Perks, and Benefits:

We offer a competitive compensation package, including:

• A salary of 2300,- Euros / Gross
• Bonus up to 150,- Euros / Gross
• Flexible work schedule, with the ability to work from the comfort of your own home
• Supportive and fun coworkers, with a dynamic and collaborative work environment

How to Apply:

If you're passionate about customer service and are looking for a new challenge, we'd love to hear from you. Our recruitment process consists of a short phone interview, an online test, and a final interview, followed by a background check. If we turn out to be a match, we'll be happy to make an offer!

Conclusion:

Join blithequark as a Customer Support Specialist and become part of a global team that's passionate about delivering exceptional customer service. With a competitive compensation package, flexible work schedule, and opportunities for career growth and development, this is an opportunity you won't want to miss. Apply now and take the first step towards an exciting and rewarding career with blithequark!