**Experienced Community Moderator and Customer Support Specialist – Mental Health Support and Engagement**

Are you passionate about creating a safe and supportive online community? Do you have a knack for providing exceptional customer support and a deep understanding of mental health topics? If so, we invite you to join our dynamic team at blithequark as a Community Moderator and Customer Support Specialist. In this role, you will play a vital part in fostering a positive and inclusive environment for our community members, while also providing top-notch support through our online platform. **About blithequark** blithequark is a pioneering organization that has created a virtual world and welcoming community where members can access life-changing mental health tools and connect with like-minded individuals. Our mission is to provide a safe and supportive space for people to share their experiences, learn from others, and grow as individuals. With over 200 events per week, led by certified guides, our community is a vibrant and dynamic hub of activity. Whether you're looking to address serious mental health issues, connect with others, or simply relax and unwind, blithequark has something for everyone. **Responsibilities** As a Community Moderator and Customer Support Specialist, you will be responsible for ensuring the safety and positive engagement of our community members within our online application. Your key responsibilities will include: ### Community Moderation * Monitor user interactions within the application to ensure a safe and supportive environment * Enforce community guidelines and policies to maintain a positive atmosphere * Engage with community members, address concerns, and provide assistance when needed * Welcome and greet new users, fostering a sense of belonging ### Customer Support * Respond to user inquiries and support requests via Zendesk in a timely and professional manner * Troubleshoot and resolve user issues effectively, demonstrating empathy and understanding * Collaborate with the technical team to escalate and resolve complex issues ### Documentation * Maintain accurate and detailed records of user interactions and support requests * Provide insights and feedback to improve community engagement and user satisfaction **Qualifications** To be successful in this role, you will need to possess the following qualifications: * Strong communication skills, both written and verbal * Empathetic and patient with the ability to handle sensitive situations * Familiarity with mental health topics and a commitment to promoting a supportive environment * Previous experience in community moderation and/or customer support is preferred * Ability to adapt to new technologies and platforms * Must have previous experience using Zendesk * Academic or professional background in psychology or mental health * Bachelor's degree in psychology preferred **Schedule and Benefits** This is a part-time position with approximately 20-30 hours per week, with the potential to transition into a full-time role based on performance and business needs. As a member of our team, you can expect: * Flexible schedule * On-the-job training * Work from home * Competitive hourly rate ($15.00 - $22.00 per hour) * Opportunities for career growth and professional development **How to Apply** If you are passionate about creating a safe and supportive online community and providing exceptional customer support, we encourage you to apply for this exciting opportunity. Please fill out our application and include your up-to-date resume here: https://form.typeform.com/to/jKValCuB. We are an equal opportunity employer and welcome individuals from all backgrounds and experiences to apply. **Join our team at blithequark and make a difference in the lives of our community members!** Apply for this job