**Experienced Customer Service Representative – Maine Remote Opportunity**
Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced environment where no two days are ever the same? If so, we may have the perfect opportunity for you at blithequark, a leading e-commerce retailer revolutionizing the pet industry.
As a Customer Service Representative at blithequark, you will be the face of our company, engaging with customers from all over the country to provide top-notch support and resolve issues in a timely and professional manner. If you're looking for a role that offers flexibility, growth opportunities, and a chance to make a real difference in people's lives, then this might be the perfect fit for you.
**About blithequark**
blithequark is a rapidly growing e-commerce retailer that's changing the way people shop for their pets. With a focus on customer satisfaction and a passion for innovation, we're creating a new standard in the pet industry. Our team is made up of dedicated, passionate individuals who are committed to delivering exceptional customer experiences and making a positive impact on the world.
**What You'll Do**
As a Customer Service Representative at blithequark, you will be responsible for:
* Engaging directly with customers via phone, email, or chat to resolve issues and provide support
* Researching and problem-solving to determine the best solutions for customers
* Operating with empathy, understanding, and kindness to customers and team members alike
* Utilizing active listening skills to ensure that customers feel heard and valued
* Collaborating with teammates and other departments to resolve complex issues and improve customer satisfaction
* Participating in ongoing training and development to stay up-to-date on products, services, and best practices
* Adapting to changing business needs and priorities while maintaining a high level of customer satisfaction
**What You'll Need**
To be successful in this role, you will need:
* 2 years of customer service experience in a fast-paced environment
* Excellent communication skills (written, verbal, and listening) with the ability to adapt to different communication styles
* Fluency in both Canadian French (Quebecois) and English
* Ability to multitask and perform well in a fast-paced environment
* Proficiency in using computers, including data entry, navigation, and internet research
* Ability to adapt to change and prioritize tasks effectively
* Flexibility to shift schedule and work overtime as needed
* High school diploma or equivalent
* Ability to pass a background check
**Technical Requirements**
To ensure that you can perform the requirements of this role, you will need:
* A dedicated workspace with a computer, monitor, keyboard, mouse, headset, and webcam
* A reliable wired, high-speed internet connection (30 Mbps+ download speed/ 10 Mbps+ upload speed)
* A cell phone or tablet for two-factor authentication through Okta Verify
* A quiet, distraction-free workspace with minimal background noise
**Why blithequark Customer Service?**
At blithequark, we're committed to creating a culture that values diversity, inclusion, and employee growth. As a Customer Service Representative, you will be empowered to become your best self, with opportunities to:
* Develop your skills and knowledge through ongoing training and development
* Collaborate with a talented team of professionals who share your passion for customer service
* Make a real difference in people's lives by providing exceptional support and resolving issues
* Enjoy a competitive compensation package, including medical and dental insurance, 401k, and more
* Participate in a culture that values work-life balance and flexibility
**Equal Opportunity Employer**
blithequark is an equal opportunity employer, committed to diversity and inclusion in all aspects of our business. We welcome applications from candidates of all backgrounds and perspectives. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform the requirements of this role, please contact CAAR@blithequark.com.
**How to Apply**
If you're ready to join a dynamic team of customer service professionals and make a real difference in people's lives, then apply now! Please visit our website at [insert link] to submit your application. We can't wait to hear from you!