**Experienced Full Stack Customer Service Representative – Commercial and Public Sector Support**

Are you passionate about delivering exceptional customer experiences and making a real difference in people's lives? Do you thrive in a fast-paced environment where no two days are ever the same? If so, we want to hear from you! blithequark is seeking a highly motivated and customer-focused Customer Service Representative to join our team of dedicated professionals. As a key member of our team, you will be responsible for providing top-notch support to our commercial and public sector clients, helping them resolve issues, and exceeding their expectations. **About blithequark** blithequark is a leading provider of business process outsourcing, staff augmentation, contact center customer services, and IT Services. We help our clients take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. With a diverse lineup of tech-enabled business services operating companies, we are committed to driving modernization through digitalization and ensuring our clients do more for less. **Job Summary** As a Customer Service Representative at blithequark, you will be the face of our company, interacting with customers across the country to resolve support issues, sell new products and services, and ensure best-in-class customer experience. You will be responsible for handling inbound calls, making outbound sales inquiries, and utilizing state-of-the-art contact center technology and customer experience methodology. If you are a highly motivated, energetic, and dedicated individual with excellent communication and problem-solving skills, we encourage you to apply. **Key Responsibilities** * Listen to and resolve customer issues in a professional and empathetic manner * Utilize systems and technology to complete account management tasks and provide accurate information to customers * Recognize sales opportunities and apply sales skills to upgrade customers and meet sales targets * Explain and position products and processes when interacting with customers, ensuring they understand the value proposition * Appropriately escalate customer dissatisfaction and work with internal teams to resolve issues * Ensure first call resolution through effective problem-solving and call handling **Ideal Candidate** We are looking for a highly motivated and customer-focused individual who is passionate about delivering exceptional customer experiences. The ideal candidate will have: * Excellent communication and problem-solving skills * Ability to work in a fast-paced environment with multiple priorities and deadlines * Strong organizational and time management skills * Ability to work independently and as part of a team * Excellent interpersonal and customer service skills * Ability to learn new systems and technology quickly * Strong analytical and critical thinking skills **Requirements** * Must be 18 years of age or older * High school diploma or equivalent * Experience with data-entry utilizing a computer * Ability to read and speak English fluently * Have a wired, high-speed internet connection (Download speed of 20Mbps+) * Excellent organizational, written, and oral communication skills * Ability to type swiftly and accurately (20+ words a minute) * Ability to work regularly scheduled shifts within our hours of operation, including the training period * Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) * Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications * Highly reliable with the ability to maintain regular attendance and punctuality * Ability to evaluate, troubleshoot, and follow-up on customer issues * An aptitude for conflict resolution, problem-solving, and negotiation * Must be customer service-oriented (empathetic, responsive, patient, and conscientious) * Ability to multi-task, stay focused, and self-manage * Strong team orientation and customer focus * Ability to thrive in a fast-paced environment where change and ambiguity are prevalent * Excellent interpersonal skills and the ability to build relationships with your team and customers **Preferred Qualifications** * One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment * State or Federal work experience **Work Environment and Culture** As a Customer Service Representative at blithequark, you will be working in a professional office environment with a casual dress code. You will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. **Compensation and Benefits** We offer a competitive compensation package, including: * Standard starting compensation is commensurate with experience * Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year * Employees earn paid time off as well as paid holidays and paid training opportunities * Regular daily, weekly, and monthly incentives are part of the overall compensation our team members enjoy and include monetary incentives and prizes such as computers, tablets, phones, TVs, trips, tickets, and even cars * In addition to our standard group benefits offering for full-time employees following 90-days of employment, all employees are eligible to opt for our MEC medical plan after only 30-days of employment * Benefits options and plans vary slightly by location **Career Growth Opportunities** At blithequark, we believe in investing in our employees and providing opportunities for career growth and development. As a Customer Service Representative, you will have the opportunity to: * Develop your skills and knowledge through our comprehensive training program * Take on new challenges and responsibilities as you grow in your role * Pursue advancement opportunities, including Supervisor, Trainer, Talent Acquisition, and Operations Management * Participate in regular performance reviews and feedback sessions to ensure you are meeting your goals and objectives **How to Apply** If you are a highly motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please visit our website at [insert website URL] to submit your application. We look forward to hearing from you! **Equal Employment Opportunity** blithequark is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees, regardless of their background, culture, or identity. We believe that diversity and inclusion are essential to our success and are committed to providing a workplace that is free from discrimination and harassment. **Disability Accommodation** blithequark is committed to providing reasonable accommodations to qualified employees with protected disabilities. If you require a reasonable accommodation to perform the essential functions of this role, please contact our Human Resources department at [insert contact information]. **COVID-19 Response** blithequark has taken steps to ensure that we remain operational while taking every precaution possible to prevent the spread of COVID-19 and keep our employees safe. Measures include social distancing for those working on-site, frequent deep cleaning and disinfecting of workstations and common areas, daily contactless temperature checks for those essential employees working on-site, travel policies limiting travel and mandatory quarantine, reporting and quarantine processes and policies for those exposed, and requesting masks to be worn when on-site employees are not at their workstation. For more information on blithequark's response to COVID-19, please visit our website at [insert website URL]. Apply for this job