Experienced Contract Customer Service Representative – Delivering Exceptional Support and Transforming the Healthcare Economy at blithequark

Introduction to blithequark and Our Mission

At blithequark, we are driven by a profound mission to revolutionize the healthcare economy, ensuring that high-quality, affordable care is accessible to everyone. By empowering employers to restructure their healthcare benefits, we provide clear incentives and data-driven insights that guide employees toward higher-quality, lower-cost healthcare providers. This approach not only leads to better health outcomes for patients but also rewards healthcare professionals for practicing effective, patient-centered care. Backed by top-tier venture capital firms and experiencing rapid growth, blithequark is now seeking a talented Contract Customer Service Representative to join our dynamic team.

About the Role

We are looking for a passionate and proactive Contract Customer Service Representative who will engage with blithequark members, helping them navigate their healthcare needs, understand the benefits of our program, and facilitate the process of getting their eligible claims paid. This role is centered around providing exceptional member support via phone, chat, and email, acting as the voice of blithequark and embodying our commitment to customer satisfaction. As a key member of our team, you will become an expert in blithequark's product, operations, and the unique needs of our members, playing a vital role in delivering amazing service and driving positive outcomes.

Key Responsibilities

• Deliver outstanding service to blithequark members through multiple channels (phone, chat, email), offering personalized education and guidance to help them understand and maximize their benefits, as well as find the right healthcare providers for their specific needs.
• Adhere to and improve upon documented best practices for handling member inquiries, suggesting process enhancements as identified.
• Efficiently manage and organize your workload using blithequark's platform and tools, including Zendesk and G Suite, to ensure seamless operations and high productivity.
• Triage and escalate complex and urgent member care needs, ensuring timely and effective resolutions that meet our high standards of customer service.
• Maintain a detailed, working knowledge of employer health benefits and insurance, staying updated on relevant changes and developments to provide accurate and helpful support to our members.
• Relay member feedback to our leadership teams, contributing to the continuous improvement of blithequark's solutions and services.

Candidate Profile

To excel in this role, you should possess a genuine passion for helping others, coupled with the ability to think creatively and empathetically. Experience in customer-facing environments, where you have demonstrated your capacity to remain calm under pressure, is essential. Excellent written and verbal communication skills are vital, as is a high level of process orientation, digital organization, and resourcefulness. We are looking for individuals who thrive in rapidly evolving startup environments, are comfortable with ambiguity, and are driven by a desire to contribute to our mission of improving the healthcare system. Enthusiasm for growth and a quiet, distraction-free work environment with a reliable internet connection are also necessary.

Essential and Preferred Qualifications

• A passion for solving problems with empathy and creativity.
• Experience in customer service or related fields, with a proven track record of staying calm under pressure.
• Excellent communication skills, both written and verbal.
• A process-oriented mindset with strong digital organization and resourcefulness skills.
• A desire to work in a startup environment and contribute to our mission.
• A bachelor's degree is preferred but not required.

Skills and Competencies

To succeed as a Contract Customer Service Representative at blithequark, you will need to possess a unique blend of skills and competencies, including:

• Empathy and Understanding: The ability to understand and share the feelings of our members, providing support and solutions that meet their individual needs.
• Communication Skills: Excellent verbal and written communication skills to effectively engage with members, understand their concerns, and provide clear, concise solutions.
• Problem-Solving: A proactive and creative approach to solving problems, with the ability to think critically and outside the box.
• Adaptability: The flexibility to thrive in a rapidly changing environment, adapting to new challenges and opportunities as they arise.
• Technical Skills: Proficiency in using digital tools and platforms, including Zendesk and G Suite, to manage workflows and provide exceptional customer service.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our team members. As a Contract Customer Service Representative, you will have the opportunity to:

• Develop a deep understanding of the healthcare industry and the innovative solutions we are bringing to the market.
• Enhance your customer service skills, learning from experienced colleagues and feedback from our members.
• Contribute to the improvement of our processes and services, suggesting innovations and enhancements that can make a real difference.
• Pursue career advancement opportunities within blithequark, as we continue to grow and expand our operations.

Work Environment and Company Culture

blithequark prides itself on a dynamic and supportive work environment, where every team member feels valued, respected, and empowered to contribute their best work. Our culture is built on the principles of innovation, empathy, and collaboration, with a strong commitment to diversity, equity, and inclusion. As a member of our team, you will be part of a community that is passionate about transforming the healthcare economy and making a positive impact on people's lives.

Compensation, Perks, and Benefits

The non-negotiable salary range for this position is $17-19/hour, with individual compensation depending on qualifications, skills, and applicable laws. At blithequark, we offer a competitive package of perks and benefits designed to support the well-being and success of our team members, including opportunities for professional growth, a collaborative work environment, and the satisfaction of being part of a mission-driven organization.

Conclusion

If you are a motivated and compassionate individual looking for a challenging and rewarding role in a dynamic startup environment, we encourage you to apply for the Contract Customer Service Representative position at blithequark. This is an exceptional opportunity to join a team that is dedicated to improving the healthcare system, providing exceptional customer service, and making a real difference in people's lives. We look forward to receiving your application and exploring how you can contribute to our mission.

blithequark is an Equal Employment Opportunity employer, committed to diversity and inclusion in the workplace. We do not discriminate based on race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. If you need assistance or an accommodation due to a disability, please contact us.