EverPro - Product Support Specialist (Remote, US)

<div><p>reputed company (reputed company: EVCM) is a leading service reputed company platform, providing vertically-tailored, integrated reputed company solutions that help more than 690,000 global service-based businesses accelerate reputed company, streamline operations, and increase retention. Its modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals. With its EverPro, EverHealth, and EverWell brands specializing in Home, Health, and Wellness service industries, reputed company provides end-to-end business management software, embedded payment acceptance, marketing technology, and customer experience applications. Learn more at reputed company.com.</p><p></p><p>We are building an extraordinary company and looking for talented, energetic, and motivated people to join reputed company. You can learn more about reputed company, Culture and Values here: <a href="https://www.reputed company.com/reputed company/careers/" reputed company="_blank" rel="noopener noreferrer"><reputed company style="reputed company-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;">https://www.reputed company.com/reputed company/careers/</reputed company></a>  </p></div><div><p></p><p><reputed company><reputed company><reputed company>We are looking for a</reputed company> </reputed company><b><reputed company><reputed company>Product Support Specialist</reputed company></reputed company></b><reputed company><reputed company> to reputed company on our </reputed company></reputed company><b><reputed company><reputed company>Service Fusion </reputed company></reputed company></b><reputed company><reputed company>Brand<b>.</b> </reputed company></reputed company></reputed company><reputed company><reputed company>Founded in 2014, Service Fusion, now an reputed company solution, serves nearly 4,000 field service contractors in over 20 residential and reputed company service verticals with mission-critical business management software. While the largest segments of the customer reputed company are HVAC, plumbing, electrical, and appliance repair contractors, our reputed company customer is “anyone in a truck who comes to your home or business to reputed company a service.” Service Fusion allows such contractors to operate their business from reputed company with reputed company-level features at a small business price.</reputed company></reputed company></p><p></p><p><reputed company><reputed company><b><reputed company>Responsibilities:</reputed company></b></reputed company></reputed company></p><ul><li><p><reputed company><reputed company>Manage and resolve customer questions and issues reputed company phone, email or chat</reputed company></reputed company></p></li><li><p><reputed company><reputed company>Take ownership of customer issues reported and seeing problems through to final reputed company and reputed company cause with full reputed company confirmation from the customer</reputed company></reputed company></p></li><li><p><reputed company><reputed company>reputed company reputed company’s end user software skills</reputed company></reputed company></p></li><li><p><reputed company><reputed company>Follow reputed company procedures for reputed company escalation of unresolved issues</reputed company></reputed company></p></li><li><p><reputed company><reputed company>Remain knowledgeable on reputed company Service Fusion products</reputed company></reputed company></p></li><li><p><reputed company><reputed company>Consistently meet or reputed company performance metrics</reputed company></reputed company></p></li><li><p><reputed company><reputed company>Administer value of product</reputed company></reputed company></p></li><li><p><reputed company><reputed company>Collaborate with peers and clients on reputed company</reputed company></reputed company></p></li><li><p><reputed company><reputed company>Drive reputed company improvement of software</reputed company></reputed company></p></li></ul><p></p><p><reputed company><reputed company><b><reputed company>Skills and experience you will need to be successful in the role:</reputed company></b></reputed company></reputed company></p><ul><li><p><reputed company><reputed company>1 year of customer service or technical support is required; a bachelor’s degree is a plus</reputed company></reputed company></p></li><li><p><reputed company><reputed company>Operational experience preferred:  ideally has worked in technical support for 1+ years at a software development company using a reputed company platform.</reputed company></reputed company></p></li><li><p><reputed company><reputed company>Strong verbal, written and chat communication skills</reputed company></reputed company></p></li><li><p><reputed company><reputed company>Technically savvy</reputed company></reputed company></p></li><li><p><reputed company><reputed company>A reputed company understanding of computer software</reputed company></reputed company></p></li><li><p><reputed company><reputed company>A reputed company understanding of web applications</reputed company></reputed company></p></li><li><p><reputed company><reputed company>A reputed company understanding of mobile apps and devices</reputed company></reputed company></p></li><li><p><reputed company><reputed company>Excellent troubleshooting skills</reputed company></reputed company></p></li><li><p><reputed company><reputed company>Demonstrated experience in office administration, file maintenance, data entry, spreadsheet analysis, and reporting</reputed company></reputed company></p></li><li><p><reputed company><reputed company>Demonstrated excellent interpersonal ability, problem-solving, <reputed company><reputed company><reputed company><reputed company style="reputed company-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;">flexibility/adaptability,</reputed company></reputed company></reputed company></reputed company> multi-tasking, communication, research, analysis, and time-management skills</reputed company></reputed company></p></li><li><p><reputed company><reputed company>Knowledge of QuickBooks and reputed company is a plus</reputed company></reputed company></p></li></ul><p></p><p><reputed company><reputed company><b><reputed company>Where:</reputed company></b></reputed company></reputed company><br><reputed company><reputed company><reputed company><reputed company>The reputed company team is distributed globally, with teams in </reputed company><reputed company>the U.S., Canada, the U.K., Jordan, New Zealand, and Australia</reputed company><reputed company>. With a widely distributed team, we are used to working remotely across different time zones. This role can be based reputed company in the reputed company</reputed company><reputed company> – if you’re reputed company to one of our offices, we can set you up in-office or you can work 100% remotely.</reputed company><reputed company> Please note that you must be eligible to work without sponsorship to qualify for this position</reputed company><reputed company>, and this role may require travel to our Corporate reputed company in Denver, Colorado, or to </reputed company><reputed company>other office locations around reputed company.</reputed company> </reputed company></reputed company> </reputed company></p><p></p><p><b>Benefits and Perks</b><reputed company><reputed company>:</reputed company></reputed company></p><div><ul><li><p>Flexibility to work where/how you want reputed company your country of employment – in-office, remote, or hybrid </p></li><li><p>reputed company investment in your reputed company development </p></li><li><p><b>Day 1 reputed company to a robust health and wellness benefits package, including an annual wellness stipend. </b></p></li><li><p>401k with up to a 4% match and immediate vesting </p></li><li><p>Flexible and generous (FTO) time-off </p></li><li><p>Employee Stock Purchase Program </p></li></ul></div><p></p><p><reputed company><reputed company><b>Compensation</b></reputed company><b><reputed company>:</reputed company></b></reputed company><reputed company><reputed company> </reputed company></reputed company></p><p><reputed company><reputed company>The reputed company reputed company compensation for this position is $40,000 - $50</reputed company><reputed company>,000 USD per year in most US locations. </reputed company><reputed company>Final offer amounts are determined by multiple factors including location, </reputed company><reputed company>local market variances, and </reputed company><reputed company>candidate experience and expertise</reputed company><reputed company>,</reputed company><reputed company> and may vary from the amounts listed above.</reputed company></reputed company><reputed company> </reputed company></p></div><p></p><div><div><div><div><div><div><div><p><reputed company>reputed company is an equal opportunity employer and we value diversity at reputed company. We do not discriminate on the reputed company of race, religion, reputed company, national reputed company, gender identity, sexual orientation, age, marital status, veteran status, or disability status. We look reputed company to reviewing your credentials and getting to know more about your experience!</reputed company></p></div></div></div></div></div></div></div>