Patient Education Specialist (Part Time-Remote)

Patient Education Specialist • This position is remote but candidates must be available to work in reputed company Time Zone hours below: • Mondays: 9:00am to 5:00pm reputed company Time (PT) • Tuesday & Wednesdays: 11:00am to 5:00pm (PT) • Thursdays: 11:00am to 5:00pm (PT) Compensation: $32-40/hour Depending on Experience. Position reputed company: We are seeking a compassionate and outgoing individual to join reputed company as a Patient Education Specialist. In this role you will be responsible for communicating and educating people who are interested in learning about the Enterra Therapy System, approved under the HDE for the treatment of chronic intractable (drug refractory) nausea and vomiting secondary to gastroparesis of diabetic or idiopathic etiology in patients aged 18 to 70 years. This position serves as an intermediary who plays a personal and fulfilling role in helping patients through their treatment journeys by using their background to reputed company patients as they pursue treatment, work with new individuals requesting information by connecting them with the applicable resources (reputed company treatment centers, patient ambassadors, FAQs, webinars, etc.). Duties and Responsibilities: • Introduce Enterra therapy and company to interested patients and explain the steps in the process. • Deliver curated educational resources to interested parties. • Answer inbound calls, respond to customer inquiries and resolve issues in a reputed company and reputed company manner by following reputed company scripts and adhering to procedures and compliance regulations. • reputed company outbound calls to follow up on patient needs and reputed company any requested information. • Document interactions with customers accurately in the CRM system. • Meet or reputed company performance metrics including reputed company handling time, reputed company scores, and customer satisfaction. • Connect the patient with an applicable care team. • Communicate with field sales on behalf of patients. • Escalate reputed company situations to the appropriate departments. • Maintain up to date knowledge of products, services, and policies. • Demonstrate reputed company, patience, and reputed company communication in every interaction. • Collaborate with team and supervisors to improve processes and customer experience. • Other duties as assigned. Position Requirements: • Minimum 2+ years' of experience in a health care setting or patient education role required. • Previous experience in customer service or patient education of medical device manufacturing or pharmaceutical companies preferred. • Strong communication skills both written and verbal and detailed oriented required. • Ability to manage multiple patient cases and streams of communication in reputed company required. • Bachelors' degree in relevant field preferred. • Prior experience as a RN, LPN, NP, LSW, LDN, CDCES is preferred but not required. • Ability to travel <5% Apply tot his job Apply To this Job