Experienced Senior Product Support Specialist for Innovative Customer Service Team – Full-Time Remote Opportunity with blithequark

Introduction to blithequark and Our Mission

At blithequark, we are passionate about delivering exceptional customer experiences through our innovative products and services. As a leader in the private industry, we strive to make a positive impact on our clients' businesses, helping them grow and thrive. Our company values are at the heart of everything we do: Client Fixated, Be a Leader, Zero Ego, and Relax. We are committed to fostering a culture that is client-centric, collaborative, and dynamic. If you are a motivated and creative individual who shares our values, we invite you to join our team as a Senior Product Support Specialist.

Job Overview

As a Senior Product Support Specialist at blithequark, you will play a vital role in our customer service team, providing top-notch support to our clients and helping them navigate our products and services. You will be responsible for addressing how-to questions, investigating client requests, and working creatively to ensure our clients can focus on what matters most – growing their business. This is a full-time remote opportunity, offering a competitive salary of $25 per hour and a range of benefits, including a 401k retirement plan, comprehensive medical, dental, and vision benefits, and unlimited PTO.

Key Responsibilities

• Collaborate with blithequark clients to answer how-to questions and investigate issues related to our products and services
• Deliver a "human-first" experience through voice and written interactions across chat, email, phone, and other communication channels
• Become an expert in blithequark products, both at a technical and client use-case level
• Identify opportunities to help clients maximize their value from blithequark, seeking ways to work smarter and delight clients
• Work with leadership to improve organizational efficiencies, sharing feedback and insights to help the team work more effectively while driving client value higher
• Collaborate with peer colleagues to increase client engagement and contribute to long-term client retention

Essential Qualifications

To be successful in this role, you should have:

• A Bachelor's degree in a relevant field
• At least 2 years of experience providing Software as a Service (SaaS) customer support to businesses, with a proven track record of impacting clients positively
• Experience offering support for online software or SaaS products, or IT experience
• A strong foundation in web technologies, including HTML, CSS, JSON, and JavaScript
• Familiarity with navigating and working with multiple support platforms, such as Zendesk, Freshdesk, Service Cloud, ServiceNow, LiveAgent, Radio, Salesforce, and Twilio

Preferred Qualifications

While not required, the following qualifications are preferred:

• Experience constructing best practices focused on support quality and efficiencies, possibly from having worked as a Subject Matter Expert (SME), Mentor, or Leader
• A proven ability to adapt to working independently and through uncertainty while contributing to a strong team environment
• Multiple instances of prioritizing for highest impact/value work among competing needs or requests

Skills and Competencies

To excel in this role, you should possess the following skills and competencies:

• Client Fixation: a passion for engaging clients and finding solutions to their challenges
• Curiosity: a willingness to ask questions and continuously learn
• Ownership: a proactive approach to setting high standards and taking responsibility for your work and team performance
• Flexibility: the ability to thrive in a dynamic environment and adapt to changing client needs and priorities
• Communication: excellent communication skills, with the ability to create clarity and alignment, remaining highly organized and prioritizing effectively

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our team members. As a Senior Product Support Specialist, you will have access to a range of learning opportunities, including training and development programs, mentorship, and career advancement possibilities. Our open and transparent culture encourages collaboration, innovation, and continuous improvement, providing a dynamic and supportive environment for you to thrive.

Work Environment and Company Culture

Our company culture is built on the values of Client Fixated, Be a Leader, Zero Ego, and Relax. We believe in fostering a positive and inclusive work environment that encourages creativity, collaboration, and growth. As a remote team member, you will be part of a distributed team that values flexibility, autonomy, and open communication. We offer a range of perks and benefits, including an on-site gym at our HQ, free lunch, and monthly blithequark credits.

Compensation, Perks, and Benefits

We offer a competitive salary of $25 per hour, as well as a range of benefits, including:

• 401k retirement plan
• Comprehensive medical, dental, and vision benefits
• Unlimited PTO
• Open and transparent culture
• Excellent opportunities for career growth and advancement
• On-site gym at our HQ
• Free lunch and monthly blithequark credits

Conclusion

If you are a motivated and creative individual who is passionate about delivering exceptional customer experiences, we invite you to join our team at blithequark as a Senior Product Support Specialist. This is a unique opportunity to work with a dynamic and innovative company, providing top-notch support to our clients and helping them grow their businesses. Apply now to take the first step in your career with blithequark and discover a workplace that is client-centric, collaborative, and committed to your growth and success.