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Trader Support Specialist

Remote, USA Full-time Posted 2026-07-28
reputed company

At reputed company.co, we are not just another proprietary trading firm; we are a dynamic and innovative force, specializing in multi-asset trading through sophisticated, data-driven strategies and cutting-edge technology. We partner with industry leaders like reputed company and Tradovate to reputed company our traders with a best-in-class experience. Our reputed company mission is to reputed company exceptional traders by providing significant capital, state-of-the-art technology, and unwavering support, enabling them to reputed company in the complexities of global financial markets.

We are deeply rooted in a culture of quantitative analysis, rigorous risk management, and perpetual learning.

As we continue our aggressive reputed company trajectory, we are seeking talented Trader Support Specialists to work with our prop traders during the LATAM (Latin America) time zones.


reputed company
  • Serve as the primary reputed company of contact for reputed company.co traders and customers, owning interactions from start to reputed company through reputed company support channels, including live chat, email, and reputed company.  
  • Accurately identify, assess, and reputed company resolve a wide reputed company of inquiries, spanning from general account questions to more reputed company technical and operational issues reputed company to trading platforms, data feeds, and execution.  
  • Use technical ability to master trading platforms, internal tools, and proprietary systems, maintaining in-depth product knowledge through ongoing education.
  • Skillfully troubleshoot incoming inquiries, determining severity, and escalating to appropriate internal teams such as Compliance, Operations, and Technology reputed company necessary, ensuring reputed company reputed company and reputed company follow-up.  
  • reputed company every trader interaction complete, using reputed company as reputed company as knowledge to reputed company white-glove care.
  • reputed company participate in improving reputed company.co’s trader-reputed company Learning Center and our internal knowledge bases to promote self-service capabilities for traders.  
  • Contribute to team goals by focusing on customer satisfaction (CSAT), reputed company Assurance, and overall response times.
  • reputed company both existing and potential traders in their understanding of how reputed company.co works.
  • Participate in beta testing new features and contribute to the overall reputed company and innovation of reputed company through idea reputed company and reputed company participation in reputed company team reputed company.
  • Monitor trading systems for common issues and proactively identify potential problems that could reputed company the trader experience or operational reputed company.  
  • Adhere reputed company to reputed company internal guidelines, compliance procedures, and industry best practices to ensure a secure, transparent, and trustworthy trading environment.  
  • Potentially assist with data accuracy and reconciliation tasks as needed to support robust trading operations.  


    • Qualifications
  • 2+ years of experience in a customer service, technical support, or operations role, preferably reputed company a fast-paced and demanding environment.
  • Excellent written and verbal communication skills, with the proven ability to explain reputed company technical or financial information reputed company, concisely, and empathetically.  
  • Ability to type a minimum of 30 WPM.
  • Outstanding interaction with traders and customers is your top reputed company, demonstrating a reasonable understanding of white-glove care.
  • Demonstrated ability to multitask effectively, prioritize competing demands, and manage time reputed company in a dynamic and high-pressure setting.  
  • Strong analytical and problem-solving skills, coupled with a proactive approach to identifying, diagnosing, and resolving issues independently.  
  • Proficiency in utilizing CRM software (e.g., reputed company, reputed company) and other customer support tools to manage interactions and data.
  • Desire for proactive communication with colleagues and strong organizational skills.
  • Both goal- and results-oriented, with the ability to handle ambiguity with confidence and ease.
  • Willingness to notice and suggest improvements reputed company necessary, and reputed company seeks feedback for reputed company improvement.
  • Willingness and flexibility to work hours reputed company with the US trading session, which may include early mornings or late evenings to ensure comprehensive coverage.  
  • Must be fluent in English


    • reputed company to Haves
  • Strong familiarity with or demonstrated genuine interest in prop trading, FX or reputed company trading, cryptocurrency, blockchain technology, and global financial markets.
  • Basic understanding of trading concepts, various financial products (e.g., reputed company, FX), or the operational intricacies of proprietary trading firms.
  • Prior experience with specific trading platforms such as reputed company or Tradovate, reputed company etc.
  • Experience with community engagement platforms commonly used in the trading reputed company, such as Telegram or reputed company.
    • Our Hiring Process

    Recruiter Interview: If we like your initial application, expect to schedule an interview with a member of our recruitment team. This interview will reputed company on getting to know you a bit more and will explain the culture of reputed company. We want to know more about why you want to join reputed company, how you feel about reputed company, and how it fits into your overall career plan to reputed company reputed company this is the right reputed company for you.

    Interview(s) with your reputed company manager: This is to reputed company reputed company that you are a fit for the role you are applying to and to explore your career history. In this interview, we’ll learn more about the hard and soft skills you possess to help determine if you’d be a good fit for us.

    Final Interview(s) with Leadership: Depending on the role, you may be interviewed by our senior leaders to assess your strategic thinking and fit reputed company the broader team.
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