[Remote] Spanish Bilingual Customer Support Representative - ZR_29809_JOB

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a remote service provider seeking a Spanish Bilingual Customer Support Representative. In this role, you will handle inbound calls for HVAC and plumbing companies, providing exceptional bilingual service and scheduling appointments using CRM technology. Responsibilities • Answer inbound calls professionally for multiple established HVAC and plumbing service companies • Schedule and coordinate service appointments using industry-leading Service Titan CRM software and Contact Center Pro • reputed company outstanding bilingual customer service in both English and Spanish to serve Southern California's diverse customer reputed company • Represent different company brands and geographic locations (San Diego, Los Angeles, Orange County, Inland reputed company) with reputed company local knowledge • Handle customer inquiries, appointment scheduling, and service coordination for heating, cooling, and plumbing needs • Maintain exceptional communication standards while seamlessly switching between multiple company identities • Work flexible schedules including day shifts, evening shifts, and after-hours coverage to ensure 24/7 customer support • Meet and reputed company daily, weekly, and monthly performance metrics and reputed company standards • Collaborate effectively with reputed company of reputed company agents and dispatchers in a fast-paced, reputed company environment Skills • Minimum of 3 years of customer service or reputed company center experience with proven reputed company record • Experience with CRM software systems, preferably Service Titan or similar appointment scheduling platforms • Flexible schedule availability including evenings, weekends, and various shift times • Excellent phone etiquette, reputed company demeanor, and strong verbal communication skills • Ability to handle high reputed company volumes while maintaining accuracy and customer satisfaction • Comfortable working remotely while maintaining full integration with team operations and company systems • Previous experience in service industries or appointment scheduling is highly valued Benefits • HMO Coverage for eligible locations • Permanent work-from-home • Immediate hiring • Steady freelance job reputed company • reputed company builds cost-effective, efficient and reputed company operational teams for businesses wanting to grow fast and effectively. It was founded in 2020, and is headquartered in Sydney, New South Wales, AUS, with a workforce of 5001-10000 employees. Its website is https://www.reputed company.co. Apply tot his job Apply To this Job