Experienced Service Desk Specialist and Live Chat Agent for Mobile Application Support and Customer Service

Introduction to blithequark

At blithequark, we are passionate about harnessing the power of technology to make a positive impact on people's lives. As a leader in our industry, we are committed to delivering exceptional service and support to our customers. We are now seeking a highly skilled and motivated Service Desk Specialist/Live Chat Agent to join our team in providing top-notch assistance to our users. If you are a tech-savvy individual with a passion for helping others, we encourage you to apply for this exciting opportunity.

Job Overview

As a Service Desk Specialist/Live Chat Agent at blithequark, you will play a critical role in ensuring the smooth operation of our mobile application, myColorado. Your primary responsibility will be to provide Tier I support and customer assistance to our users via live chat, following our standard operating procedures. You will be working remotely from anywhere in Colorado, and we require that you be a resident of the State of Colorado. Please note that we will not consider out-of-state candidates who are looking to relocate to Colorado for this position.

Key Responsibilities

Some of the key responsibilities of this role include:

• Providing Tier I support and customer assistance for our mobile application, myColorado, via live chat
• Troubleshooting, reproducing, reporting, and resolving problems in both iOS and Android operating systems
• Installing the myColorado software on supported devices, following defined procedures, processes, and methods
• Employing Incident Management procedures to enter tickets into our required tracking system
• Collaborating with our team to resolve complex technical issues and improve our overall customer experience
• Staying up-to-date with the latest developments in mobile technology and making recommendations for improving our application and support processes

Training and Work Schedule

We offer a comprehensive training program to ensure your success in this role. The training schedule is as follows:

• Monday to Friday, 9AM to 6PM, for three weeks
• After completing the training, your permanent schedule will be Tuesday to Saturday, 9AM to 6PM

Minimum Qualifications

To be considered for this role, you must have:

• One year of professional experience in an occupational field related to mobile application support
• OR an Associate's degree from an accredited institution in a field of study related to the work assignment, such as Computer Science, Computer Information Systems, Cybersecurity, or other related technical degrees

Substitutions

We also consider substitutions for the required education and experience, including:

• Additional, appropriate paid or unpaid experience that can substitute for the required education on a year-for-year basis
• Additional appropriate education that can substitute for the required experience on a year-for-year basis, but cannot completely substitute for these qualifications
• Training or Certification related to the work assigned to the position, which can be assigned credit towards substitution for experience and/or education, but cannot completely substitute for these qualifications

Preferred Qualifications

While not required, we prefer candidates with:

• Jira experience
• ITIL Certification
• Agile and scrum methodology experience
• Government work experience
• Knowledge of Apple and Google Play Store
• Experience with diagnostic tools and knowledge of a diverse range of mobile device makes and models

Skills and Competencies

To be successful in this role, you must possess:

• Excellent communication and problem-solving skills
• Strong technical skills, including knowledge of mobile operating systems and applications
• Ability to work independently and as part of a team
• Strong attention to detail and ability to multitask
• Ability to adapt to changing priorities and deadlines

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Service Desk Specialist/Live Chat Agent, you will have access to:

• Comprehensive training and development programs to enhance your technical and soft skills
• Opportunities for career advancement and professional growth
• A collaborative and supportive work environment that encourages innovation and creativity
• Recognition and rewards for outstanding performance and contributions to the team

Work Environment and Company Culture

At blithequark, we pride ourselves on our positive and inclusive company culture. We offer:

• A remote work arrangement that allows you to work from anywhere in Colorado
• A dynamic and supportive team environment that encourages collaboration and open communication
• A commitment to work-life balance and employee well-being
• A range of employee benefits and perks, including competitive compensation, health insurance, and retirement savings plans

Compensation, Perks, and Benefits

We offer a competitive compensation package, including:

• A salary range that reflects your experience and qualifications
• A range of benefits, including health insurance, retirement savings plans, and paid time off
• Opportunities for professional development and career advancement
• A positive and supportive work environment that recognizes and rewards outstanding performance

Conclusion

If you are a motivated and tech-savvy individual with a passion for helping others, we encourage you to apply for this exciting opportunity to join our team at blithequark. As a Service Desk Specialist/Live Chat Agent, you will play a critical role in ensuring the smooth operation of our mobile application and providing exceptional support to our customers. Don't miss out on this opportunity to join a dynamic and supportive team and take your career to the next level. Apply now to become a part of the blithequark team!