**Experienced Customer Service Associate – Last-Mile Delivery Support at blithequark**

Are you passionate about delivering exceptional customer experiences and making a real impact in the lives of others? Do you thrive in fast-paced environments where no two days are ever the same? If so, we want to hear from you! blithequark is seeking an experienced Customer Service Associate to join our team at one of our last-mile delivery warehouses. As a key member of our Customer Service team, you will play a vital role in ensuring our customers receive their packages on time, as promised, and provide top-notch support to resolve any issues that may arise. **About blithequark** At blithequark, we're on a mission to be Earth's most customer-centric company. We're a team of passionate individuals who are dedicated to innovating and providing best-in-class customer support as we expand our logistics products and services. Our goal is to exceed customer expectations and make a lasting impression on every interaction. We're a company that values diversity, inclusivity, and employee empowerment, and we're committed to creating a workplace where everyone can thrive. **A Day in the Life** As a Delivery Station Customer Service Associate, you'll be based at one of our last-mile delivery warehouses, where you'll be in contact with our warehouse, associates, delivery partners, and customers when they need guidance. You'll be the face of blithequark, providing real-time, hands-on support to ensure our customers receive their packages on time and resolving any issues that may arise. You'll work closely with our warehouse and delivery teams to ensure seamless communication and efficient delivery of packages. **Key Responsibilities** As a Delivery Station Customer Service Associate, you'll be responsible for: * Communicating with customers directly in-person, via phone, and via email to resolve any issues or concerns * Empathizing with and prioritizing customer needs to ensure a positive experience * Upholding company values and respecting every customer interaction * Resolving issues and setting appropriate expectations with customers * Clearly understanding and responding appropriately to the issues that customers present * Consistently composing grammatically correct, concise, and accurate written responses to customer issues * Approaching problems logically and with good judgment to ensure the appropriate customer outcome * Making quick and effective decisions on behalf of the customer * Working a flexible Full-Time (40+ hours per week) schedule **Requirements** To be successful in this role, you'll need: * High School or equivalent diploma * Previous experience in Customer Service * Ability to effectively prioritize work time to ensure efficiency * Experience with Windows Operating Systems and Microsoft Outlook * Familiarity with multiple web browsers, data base searching, and instant messenger tools * Strong verbal and written communication skills * Ability to work in a fast-paced environment with multiple priorities * Strong problem-solving skills and ability to think critically * Ability to work independently and as part of a team * Flexibility to work a variety of shifts, including weekends and holidays **Preferred Qualifications** * Bachelor's Degree or equivalent work-related experience * Proficiency in understanding performance metrics and developing them to measure progress against key performance indicators * Experience working on a merchandising/brand ambassador team for a nationally recognized consumer brand **What We Offer** At blithequark, we're committed to providing a comprehensive benefits package that includes: * Competitive base pay, ranging from $34,900/year in our lowest geographic market up to $62,400/year in our highest geographic market * Equity, sign-on payments, and other forms of compensation as part of a total compensation package * A full range of medical, financial, and/or other benefits * Opportunities for career growth and professional development * A dynamic and inclusive work environment that values diversity and employee empowerment **How to Apply** If you're passionate about delivering exceptional customer experiences and making a real impact in the lives of others, we want to hear from you! Please apply via our internal or external career site. We can't wait to hear your story and learn more about your qualifications.

Work Environment and Company Culture

As a Delivery Station Customer Service Associate, you'll be based at one of our last-mile delivery warehouses, where you'll be in contact with our warehouse, associates, delivery partners, and customers when they need guidance. You'll work in a fast-paced environment with multiple priorities, and you'll be expected to be flexible and adaptable to changing circumstances. Our company culture is built on the principles of diversity, inclusivity, and employee empowerment. We value creativity, innovation, and collaboration, and we're committed to creating a workplace where everyone can thrive. We offer a comprehensive benefits package, including competitive pay, equity, sign-on payments, and other forms of compensation, as well as opportunities for career growth and professional development.

Skills and Competencies Required for Success

To be successful in this role, you'll need: * Strong verbal and written communication skills * Ability to work in a fast-paced environment with multiple priorities * Strong problem-solving skills and ability to think critically * Ability to work independently and as part of a team * Flexibility to work a variety of shifts, including weekends and holidays * Ability to effectively prioritize work time to ensure efficiency * Experience with Windows Operating Systems and Microsoft Outlook * Familiarity with multiple web browsers, data base searching, and instant messenger tools

Career Growth Opportunities and Learning Benefits

At blithequark, we're committed to providing opportunities for career growth and professional development. As a Delivery Station Customer Service Associate, you'll have the opportunity to develop logistical and customer expertise that sets blithequark apart. You'll work closely with our warehouse and delivery teams to ensure seamless communication and efficient delivery of packages, and you'll have the opportunity to take on new challenges and responsibilities as you grow and develop in your role. We offer a comprehensive training program that includes: * On-the-job training and coaching * Classroom training and workshops * Online training and development resources * Mentorship and coaching from experienced team members

Compensation, Perks, and Benefits

At blithequark, we're committed to providing a comprehensive benefits package that includes: * Competitive base pay, ranging from $34,900/year in our lowest geographic market up to $62,400/year in our highest geographic market * Equity, sign-on payments, and other forms of compensation as part of a total compensation package * A full range of medical, financial, and/or other benefits * Opportunities for career growth and professional development * A dynamic and inclusive work environment that values diversity and employee empowerment

Conclusion

If you're passionate about delivering exceptional customer experiences and making a real impact in the lives of others, we want to hear from you! As a Delivery Station Customer Service Associate, you'll have the opportunity to work in a fast-paced environment with multiple priorities, and you'll be expected to be flexible and adaptable to changing circumstances. We offer a comprehensive benefits package, including competitive pay, equity, sign-on payments, and other forms of compensation, as well as opportunities for career growth and professional development. Don't miss out on this opportunity to join our team and make a real difference in the lives of our customers. Apply today via our internal or external career site! Apply for this job