**Experienced Full Stack Customer Service Representative – Remote Call Center**

Are you a customer service professional with a passion for delivering exceptional support to clients? Do you thrive in fast-paced environments and possess excellent communication skills in both English and Spanish? If so, we invite you to join blithequark's dynamic team as a Full Stack Customer Service Representative in our remote call center. **About blithequark** blithequark is a leading provider of innovative solutions in the healthcare industry, dedicated to delivering exceptional customer experiences to our health plan partners and their members. Our team is comprised of talented individuals who share a common goal: to make a positive impact on people's lives through our work. As a remote call center representative, you will be an integral part of this mission, providing prompt and courteous support to our members while addressing their inquiries about our transportation services. **Job Summary** As a Full Stack Customer Service Representative, you will be responsible for handling inbound calls in both English and Spanish from health plan members and representatives, addressing their concerns and providing solutions to their transportation-related inquiries. You will work closely with our contact center leadership team to ensure seamless communication and escalation of complex issues. This is a high call volume position, requiring excellent communication skills, empathy, patience, and attention to detail. **Key Responsibilities** * Handle inbound calls in both English and Spanish from health plan members and representatives, addressing their concerns and providing solutions to their transportation-related inquiries. * Meet or exceed productivity metric goals, including Average Handle Time, Quality Assurance, Calls per hour, and Customer Satisfaction after call survey. * Follow all HIPAA and compliance protocols to ensure the protection of all members' protected health information (PHI). * Escalate transportation and customer service concerns to contact center leadership team. * Collaborate with team members to resolve complex issues and improve customer satisfaction. * Participate in ongoing training and development to enhance skills and knowledge. **Requirements** * Minimum of 6 months of inbound Contact Center experience or transferable healthcare experience. * High School degree or equivalent. * Ability to sit for 8 hours or more a day wearing a headset. * Secure, quiet, distraction-free workspace, without any conflicting responsibilities during scheduled work shift (conflicting responsibilities may include caring for family members). * Download speed of 80 to 100-mbps and upload speed of 12 to 20-mbps. * Excellent written, communication, and data entry skills. * Moderate experience in Microsoft Teams, Outlook, and Word. * Ability to adapt to high and fast-paced call volume. **Preferred Qualifications** * Bilingualism in English and Spanish (written and verbal). * Experience working in a healthcare-related industry. * Familiarity with HIPAA and compliance protocols. * Strong problem-solving and critical thinking skills. * Ability to work in a team environment and collaborate with colleagues. **Career Growth Opportunities and Learning Benefits** At blithequark, we believe in investing in our employees' growth and development. As a Full Stack Customer Service Representative, you will have access to: * Ongoing training and development programs to enhance your skills and knowledge. * Opportunities for career advancement and professional growth. * Collaborative and supportive team environment. * Recognition and rewards for outstanding performance. **Work Environment and Company Culture** blithequark is committed to creating a positive and inclusive work environment that fosters collaboration, creativity, and innovation. As a remote call center representative, you will work from the comfort of your own home, with access to: * State-of-the-art technology and equipment. * Flexible scheduling and work arrangements. * Opportunities for socialization and team-building activities. * Recognition and rewards for outstanding performance. **Compensation, Perks, and Benefits** As a Full Stack Customer Service Representative, you will receive: * Competitive hourly rate of $16.50 per hour. * Comprehensive benefits package, including: + 401(k) and 401(k) matching. + Dental insurance. + Health insurance. + Paid time off. + Vision insurance. * Opportunities for bonuses and incentives, including: + Schedule Adherence Program: $100 bonus per pay period for adhering to shift for two consecutive weeks. + Employee Referral Program: $500 referral bonus for referring an individual who is hired and completes their 90-day probationary period. **Application and Hiring Process** If you are a motivated and customer-focused individual with a passion for delivering exceptional support, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our online portal. Our hiring team will review your application and contact you to schedule a virtual interview. **Application Questions** * Are you willing to undergo a background check, in accordance with laws and regulations? * Will you now, or in the future, require sponsorship for employment visa status (e.g. H-1B visa status)? * Are you available to start employment as soon as 1/16/2025? **Work Location** This is a remote position, and you will work from the comfort of your own home. Apply for this job