**Experienced Customer Service Representative - Remote in EST or CST**

Join blithequark, a global organization that delivers care, aided by technology to help millions of people live healthier lives. As a Customer Service Representative, you will play a vital role in directly improving health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Our culture is guided by diversity and inclusion, and we offer talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. **About blithequark** At blithequark, we believe that everyone deserves the opportunity to live their healthiest life. Our mission is to help people live healthier lives and make the health system work better for everyone. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes. Our diverse and inclusive culture is at the heart of everything we do, and we are proud to be an Equal Employment Opportunity / Affirmative Action employer. **The Hiring Process** We understand that the hiring process can be daunting, but we want to ensure that you have the best chance of success. Our process is thorough, but it's designed to help us find the best fit for both you and our organization. Here's an overview of what you can expect: * Complete all required sections of your application, including your profile, history, certifications, and application/job questions. * Submit your resume and receive an email with next steps. * You may be asked to complete an online pre-screening test or a digital video interview. Don't worry, we'll provide full instructions and tips to help you prepare. * After completing all the steps, you can check on the status of your application at any time, and we'll notify you via email. **The Role** As a Customer Service Representative, you will be working in a high-volume, customer service environment. Your primary responsibilities will include: * Calling members to schedule in-home visits with a Physician or a Nurse Practitioner. * Answering inbound calls from members and assisting them with their inquiries. * Ensuring that appointments are scheduled accurately and resolving any scheduling issues or concerns. **Requirements** To be successful in this role, you will need: * A High School Diploma / GED or equivalent work experience. * Must be 18 years or older. * 1 year of work experience. * Experience with Microsoft Word, Excel, and Outlook (create/edit/save/send documents, spreadsheets, and correspondence). * Ability to maintain confidentiality and adhere to HIPAA requirements. * Ability to work an 8-hour shift between our normal business hours of 9:00 am - 5:30 pm local time. It may be necessary, given the business need, to work occasional overtime or weekends. **Preferred Qualifications** While not required, we prefer candidates with: * Experience working in the healthcare industry. * Experience working with Medicaid or Medicare. * Experience working in a customer retention-focused role. **Telecommuting Requirements** If you're interested in working remotely, you'll need to: * Reside within EST or CST. * Be able to keep all company-sensitive documents secure (if applicable). * Establish a dedicated work area that is separated from other living areas and provides information privacy. * Have a high-speed internet connection or leverage an existing high-speed internet service. * Be able to connect directly into the internet via a hard wire (either directly to the modem or router). **Soft Skills** To succeed in this role, you'll need: * The ability to type and talk at the same time while navigating through multiple screens. * Experience working in a metric-driven work environment. * Experience using an auto dialer system. * The ability to work in a fast-paced environment and adapt to changing priorities. **Compensation and Benefits** We offer a competitive hourly range of $16.00 to $28.85 per hour based on full-time employment. Pay is based on several factors, including local labor markets, education, work experience, certifications, and more. In addition to your salary, we offer a comprehensive benefits package, incentive and recognition programs, equity stock purchase, and 401k contribution (all benefits are subject to eligibility requirements). **Career Growth Opportunities** At blithequark, we believe in investing in our employees' growth and development. As a Customer Service Representative, you'll have the opportunity to: * Develop your skills and knowledge in a fast-paced, dynamic environment. * Take on new challenges and responsibilities as you grow in your role. * Pursue career advancement opportunities within our organization. **Work Environment and Company Culture** We're proud of our diverse and inclusive culture, and we're committed to creating a work environment that is supportive, collaborative, and fun. As a remote employee, you'll have the flexibility to work from anywhere, but you'll still be part of a vibrant and dynamic team. **How to Apply** If you're passionate about making a difference in people's lives and want to join a team that is dedicated to advancing health equity, apply now! Visit our website at [insert link] to learn more about our application process and to submit your resume. **Equal Employment Opportunity** blithequark is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. **Drug-Free Workplace** blithequark is a drug-free workplace, and candidates are required to pass a drug test before beginning employment. **Apply Now!** Ready to join our team and make a difference in people's lives? Apply now and take the first step towards a rewarding career with blithequark! Apply for this job