**Experienced Full Stack Customer Solutions Architect – Cloud and Data Application Development**

At blithequark, we're on a mission to revolutionize the way businesses approach data management and cloud adoption. As a pioneer in the tech industry, we've made significant strides in leveraging the public cloud, re-architecting our applications and data platforms, and embracing machine learning at scale. Our AI/ML capabilities are now at the forefront of what's possible in banking, with notable achievements such as Capital One Eno. Our teams have developed and battle-tested innovative solutions to meet the evolving needs of our customers. We've open-sourced several software tools, forged new partnerships with digital leaders, and are now exploring ways to bring our internal solutions to market as enterprise B2B software solutions. This is where you come in – as a Customer Solutions Architect, you'll play a critical role in helping us shape the future of data management and cloud adoption. **About the Role** We're seeking a highly motivated and customer-centric individual to join our team. As a Customer Solutions Architect, you'll be responsible for partnering with technically skilled customers, internal Product and Engineering teams, and other cross-functional verticals to deliver tailored solutions that meet their unique needs. You'll need to be technically capable, credible, and effective in shaping the customer and solutions-focused skills of your team. **Key Responsibilities** * Cultivate trust and build relationships with customers by identifying, documenting, and measuring pain points and desired business outcomes. * Effectively advocate and represent the voice of customers to influence organizational objectives, product roadmaps, and improve the overall customer experience. * Manage relevant customer activity, identify risk and growth opportunities, and partner with internal teams to mitigate risks or close opportunities. * Build and manage key processes, including product fit and tech fit discoveries, customer technical win, customer FAQs, customer objections, customer feedback, customer tech research, etc. * Serve as a knowledge resource and escalation point for coworkers and customers. * Autonomously work through complex situations and ambiguous environments by building mechanisms and solutions to close gaps and grow the business. * Lead cross-functionally to achieve organizational objectives, including the attainment of targets for customer solution needs, product fit, product growth, and evolvement. * Lead high customer satisfaction through the use of data and proactive solutions. * Productively challenge the status quo with clarity, identifying and proposing different approaches and solutions. * Conduct periodic check-ins with customers to ensure product fit and align on ways to drive more value together through technical solutioning. * Develop and maintain technical support procedures and policies. * Build credibility and trust within the team and with our business customers and stakeholders. * Drive architecture/design reviews for our customers focused on business requirements, and as needed, design, plan, and manage architectural projects. * Analyze, define, and document requirements for data, workflow, logical processes, hardware, and operating system environment to support customer needs. * Work with business partners, architects, and other groups to identify technical and functional needs of systems and determine priority of needs. * Stay current with new technology options and products, evaluating which ones would be a good fit for the customer or even a good fit for blithequark to develop. **Essential Qualifications** * Bachelor's degree or military experience * At least 4 years of experience in a customer-facing role in an organization or entrepreneurial context * At least 3 years of experience working with cross-functional teams * At least 3 years of experience with cloud services (such as AWS, GCP, Azure), or data clouds (such as Snowflake, Databricks), and data manipulation languages (such as SQL) * At least 2 years of experience with design, implementation, or consulting experience of distributed applications **Preferred Qualifications** * Master's Degree in Computer Science, Engineering, Information Technology * High level of comfort communicating effectively across internal and external organizations * History of successful technical consulting and/or architecture engagements with large-scale customers or enterprises * 2+ years of experience in developing, marketing, selling, or supporting a client-facing technical product or service at scale * 2+ years of experience in a cybersecurity role or understanding of cybersecurity concepts with an ability to learn quickly and apply critical thinking when challenged with customer questions **What We Offer** * Competitive salary range: $170,700 - $194,800 (Remote) * Performance-based incentive compensation, which may include cash bonus(es) and/or long-term incentives (LTI) * Comprehensive, competitive, and inclusive set of health, financial, and other benefits that support your total well-being * Opportunities for career growth and professional development * Collaborative and dynamic work environment * Recognition and rewards for outstanding performance **How to Apply** If you're a motivated and customer-centric individual with a passion for cloud and data application development, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We can't wait to hear from you! **Equal Opportunity Employer** blithequark is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth, or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state, or local law. Apply for this job