Experienced Remote Customer Care Advocate – Full-Time At-Home Inbound Benefit Support Representative for Military Families

Introduction to blithequark

At blithequark, we are dedicated to delivering exceptional support to our military and their families. As a certified Service-Disabled Veteran and Minority-Owned company, we have been providing job opportunities for Veterans, Veteran Spouses, and Veteran Caregivers in customer engagement roles since 2008. Our mission is to support a multi-year agreement by providing "Veteran-Centric" at-home customer engagement representatives, supervisors, quality assurance specialists, trainers, and operations managers. We are now seeking experienced contact center professionals for full-time, remote positions as inbound benefit support representatives to join our team.

Job Highlights

This role involves handling calls from TRICARE beneficiaries, providing long-term, full-time employment with a comprehensive benefits package. Our new hire class is beginning on February 18, 2025, and we are looking for candidates who are passionate about supporting military members and their beneficiaries with care, empathy, accuracy, and quality. As a blithequark team member, you will enjoy:

• Seven weeks of paid training to prepare you for success
• Competitive benefits, including 11 paid holidays, paid time off, healthcare coverage, long- and short-term disability, term life insurance, and a 401K retirement plan
• A dynamic and supportive work environment with opportunities for growth and development
• The flexibility of working from home, with a predictable schedule and reliable internet connection

Key Responsibilities

As a Remote Customer Care Advocate, your primary responsibilities will include:

• Responding to caller questions via telephone and written correspondence regarding benefits, contracts, eligibility, and claims
• Successfully completing five weeks of paid virtual (at-home) training and applying learned skills on the job
• Operating a PC to extract information, document inquiries, and track activities in the database
• Thoroughly documenting inquiry outcomes for accurate tracking and analysis
• Coordinating with team members to ensure timely handling of TRICARE member requests
• Working under the supervision of a virtual (at-home) supervisor to answer questions and escalate complex issues when necessary
• Meeting quality, member experience, and first-time resolution objectives while responding to customer needs
• Maintaining a productive work environment and proactively addressing issues such as internet connectivity challenges

Essential Qualifications

To be successful in this role, you will need:

• Excellent communication skills, with the ability to adapt to new and different situations, interpret the behavior of others, engage in difficult conversations with ease, and effectively defuse and resolve conflict
• A strong aptitude for serving military members and their beneficiaries with care, empathy, accuracy, and quality when addressing inquiries about TRICARE benefits
• Prior customer service experience, preferably in a call center handling inbound calls, emails, or chat
• Predictable and reliable attendance, with a high level of integrity and commitment to customer satisfaction
• Ability to work effectively as a team player, with a strong sense of accountability and responsibility
• High school diploma or equivalent required, with proficiency in MS Windows and other computer applications
• Must be a U.S. Citizen and reside in Alabama, Georgia, Kentucky, North Carolina, New Mexico, Oklahoma, South Carolina, or Texas for this role

Preferred Qualifications

While not essential, the following qualifications are highly desirable:

• Recent experience in at-home call center support, with a history of quality call scoring and excellent attendance
• Retired Veterans and Military Spouses are strongly encouraged to apply due to the military benefits focus of the training and TRICARE calls
• Ability to attend and successfully complete 8 weeks of paid training
• Proficiency in Citrix Receiver, with the ability to update to newer versions as required

Technical Requirements

To perform this role, you will need:

• A personal PC or laptop with a wired internet connection, meeting the following minimum requirements:
• Internet Speed: Minimum download/upload speed of 40 Mbps/20 Mbps
• Processor: 2 GHz 64-bit processor or higher
• RAM: 8 GB required (higher recommended)
• Disk Space: At least 20 GB of available disk space
• Operating System: Microsoft or Apple-supported OS
• Browser: Microsoft-supported or Google Chrome browser
• Citrix Receiver: Version 4.1 or higher (must be able to update to newer versions as required)
• Connection: Internet router or modem must allow a PC to connect via Ethernet cable (Wi-Fi is not permitted)
• Chromebooks are not compatible with this role

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our team members. As a Remote Customer Care Advocate, you will have access to:

• Comprehensive training programs, including seven weeks of paid training to prepare you for success
• Ongoing coaching and mentoring, with regular feedback and performance evaluations
• Opportunities for advancement, with a clear career path and opportunities for professional growth
• A dynamic and supportive work environment, with a strong sense of teamwork and camaraderie

Work Environment and Company Culture

At blithequark, we pride ourselves on our positive and inclusive company culture. As a Remote Customer Care Advocate, you will be working from home, with a predictable schedule and reliable internet connection. You will be part of a dynamic and supportive team, with a strong sense of teamwork and camaraderie. We offer a range of benefits and perks, including:

• Competitive compensation and benefits package
• Flexible working hours, with a predictable schedule and reliable internet connection
• Opportunities for growth and development, with a clear career path and opportunities for professional growth
• A dynamic and supportive work environment, with a strong sense of teamwork and camaraderie

Compensation, Perks, and Benefits

As a Remote Customer Care Advocate at blithequark, you will enjoy a competitive compensation and benefits package, including:

• Competitive hourly rate, with opportunities for overtime and bonuses
• Comprehensive benefits package, including medical, dental, vision, FSA, 401K, and paid time off
• Flexible working hours, with a predictable schedule and reliable internet connection
• Opportunities for growth and development, with a clear career path and opportunities for professional growth
• A dynamic and supportive work environment, with a strong sense of teamwork and camaraderie

Conclusion

If you are a motivated and compassionate individual, with a passion for supporting military members and their beneficiaries, we encourage you to apply for this exciting opportunity. As a Remote Customer Care Advocate at blithequark, you will be part of a dynamic and supportive team, with a strong sense of teamwork and camaraderie. You will enjoy a competitive compensation and benefits package, with opportunities for growth and development. Don't miss out on this opportunity to make a difference in the lives of our military and their families. Apply now to join our team!