Experienced Remote Customer Service Representative - Home Based Senior Specialist Collections for Blithequark

Introduction to Blithequark

Imagine working for a Fortune 50 corporation that is one of America's leading retailers, with an iconic brand and over 400,000 team members worldwide. At blithequark, we prioritize relationships, fuel growth, and prevail as one team. Our purpose is ingrained in who we are, what we value, and how we work. It's how we care, grow, and win together. As a remote customer service representative, you will have the opportunity to assist families in discovering the joy of everyday life and make a meaningful impact on our customers' experiences.

Job Overview

We are seeking an experienced Home Based Senior Specialist in Collections to join our team. As a remote customer service representative, you will interact with customers, negotiate payment arrangements, and provide exceptional service to our credit account holders. If you have excellent communication skills, are able to work in a fast-paced environment, and are passionate about delivering outstanding customer experiences, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Interact with customers and negotiate payment arrangements for both inbound and outbound collections
• Provide a blithequark brand interaction with credit account holders by treating them with respect and appreciation, demonstrating courtesy and friendliness, and recognizing various account holder segments to offer suitable solutions
• Demonstrate problem-solving skills by probing or making recommendations for handling exceptional account situations (e.g., bankruptcy, CCC, deceased, legal, fraud, billing disputes, etc.)
• Work in a multi-media environment (emails, telephone calls, chat messages, and letters) that's challenging and fast-paced, requiring you to prioritize work accordingly
• Apply various data and resources to respond to questions, identify issues, and accurately resolve customer problems

Essential Qualifications

• High School Diploma or GED
• Ability to work a flexible schedule, including nights, weekends, and holidays
• 1-2 years of previous customer experience or customer service experience
• Ability to interact with customers, team members, and internal business partners with a professional, friendly, empathetic style, and de-escalate as needed
• Excellent verbal and written communication skills, including listening, negotiating, and decision-making abilities
• Experience handling escalated customer complaints
• Strong technical skills, ability to work within multiple systems, and high proficiency with PC/Microsoft applications

Preferred Qualifications

• Previous experience in collections or customer service
• Knowledge of credit regulations and procedures, account payment terms, billing/collections systems, and various state and federal laws, regulations, and policies governing credit and collections
• Ability to work in a home-based environment with minimal distractions and a dedicated workspace

What We Offer

At blithequark, we care about and invest in our team members, so you can take care of yourself and your family. We offer eligible team members and their dependents comprehensive health benefits and programs, which may include medical, vision, dental, life insurance, and more. Other benefits for eligible team members include 401(k), employee discount, short-term disability, long-term disability, paid sick leave, paid national holidays, and paid vacation. Find competitive benefits from financial and education to well-being and beyond at blithequark.

Work Environment and Company Culture

Our company culture is built on relationships, growth, and prevailing as one team. We prioritize our team members' well-being and provide opportunities for growth and development. As a remote customer service representative, you will be part of a dynamic team that is passionate about delivering exceptional customer experiences. You will have the opportunity to work from the comfort of your own home, with a dedicated workspace and minimal distractions.

Technical Requirements

• Access to a home-based workspace that is free of noise distractions
• Hardwired internet in your home location (using an Ethernet cable to directly connect the blithequark-issued laptop to the modem or router)
• Meet the minimum bandwidth requirement of 40mbps download/5mbps upload
• Ability to engage through a blithequark-issued internet digital camera for required meetings, training, and/or interactions
• Ability to securely lift and carry up to 25 pounds of equipment

Compensation and Benefits

The pay range for this position is $18/hour, based on various factors, including labor markets, education, work experience, and certifications. In addition to your pay, blithequark offers a comprehensive benefits package, including health benefits, 401(k), employee discount, and more.

Career Growth Opportunities

At blithequark, we are committed to helping our team members grow and develop in their careers. As a remote customer service representative, you will have the opportunity to develop your skills and knowledge in customer service, collections, and communication. You will also have access to training and development programs, including online courses, workshops, and coaching.

Conclusion

If you are passionate about delivering exceptional customer experiences, are able to work in a fast-paced environment, and are looking for a career with a leading retailer, we encourage you to apply for this exciting opportunity. As a remote customer service representative at blithequark, you will be part of a dynamic team that is dedicated to making a meaningful impact on our customers' experiences. Apply now and take the first step towards a rewarding and challenging career with blithequark.