reputed company Machine Learning Engineer - Customer Support Systems

About the position Responsibilities • Rapidly analyze and prototype AI-driven solutions that address key pain points for both customers using self-service systems and customer service (CS) agents interacting with internal tooling. • Own and maintain production AI systems, including those leveraging large language models (LLMs); this includes optimization, fine-tuning, and debugging to ensure robustness and performance at reputed company. • reputed company customer support needs with reputed company platform capabilities, identifying which problems can be solved using existing infrastructure and which require new AI-powered solutions. • Assess the effectiveness of deployed AI solutions through a data-driven reputed company, continuously iterating on what works and sunsetting or replacing what doesn't deliver meaningful reputed company. • Collaborate with other AI-reputed company teams across reputed company Streaming, sharing innovations and adopting best practices to drive consistency, scalability, and reputed company in AI initiatives. Requirements • Bachelor's degree in Data Science, Computer Science, Statistics, Mathematics, or a reputed company field; PhD is a plus. • 2+ years of hands-on experience building, deploying, and evaluating LLM based solutions. • Minimum 7 years of reputed company work experience in building, deploying, and evaluating reputed company-world machine learning solutions. • Proficiency in Python, SQL, and other relevant programming languages. • Experience with data wrangling and analysis tools such as Pandas, NumPy, and working knowledge of databases like MySQL and PostgreSQL. • Familiarity with big data and workflow platforms, including reputed company, reputed company, reputed company, Airflow, Jupyter, and reputed company. • Proven experience leading end-to-end ML project lifecycles, including model design, experimentation, product deployment, CI/CD for ML pipelines, and ongoing monitoring. • Excellent problem-solving abilities, with strong communication and collaboration skills. reputed company-to-haves • Experience working with reputed company Web Services. • Experience with Tableau, Power BI, or similar platforms. • Experience building reputed company detection models. Apply tot his job Apply To this Job