Experienced Remote Customer Service Representative – Healthcare Industry Expertise for Exceptional Patient Experience and Career Growth Opportunities at blithequark

Welcome to blithequark: Enhancing the Member and Patient Experience

blithequark combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. With more than 25,000 employees across 5 countries, blithequark is a global leader in business process management, dedicated to enhancing the member and patient experience.

Why Join blithequark? Become Part of a Team That S.O.A.R!

At blithequark, we are passionate about shaping careers and are committed to helping our employees grow professionally. Our values are at the core of everything we do, and we invite you to be part of a team that:

• S - Sparks Curiosity: We encourage our employees to ask questions, seek feedback, and explore new ideas.
• O - One Team, One Direction: We work together towards a common goal, supporting each other every step of the way.
• A - Action for Results: We take ownership of our work and strive for exceptional results.
• R - Right by Right Purpose: We do the right thing, even when it's difficult, and stay true to our purpose.

Job Overview: Remote Customer Service Representative – Healthcare

We are hiring Remote Customer Service Representatives for our call center team to provide exceptional service to our clients. As a compassionate human connection, you will be the face of our company, making a difference in the lives of our members and patients. If you are passionate about delivering outstanding customer experiences and are looking for a career with growth opportunities, we invite you to join our team.

Benefits You Will Enjoy:

At blithequark, we offer a comprehensive benefits package that includes:

• Competitive pay: $11.00-$14.00/hour (bilingual representatives: $15.00/hour)
• Performance-based incentives to recognize and reward your hard work
• Paid training in a cutting-edge virtual training environment to help you succeed
• Comprehensive health coverage (available after 90 days) to support your well-being
• Employee wellness and engagement programs to promote a healthy work-life balance
• Career advancement opportunities – 90% of our leaders started as Customer Service Representatives

Your Role:

As a Remote Customer Service Representative, you will:

• Handle incoming calls promptly and professionally, providing exceptional service to our clients
• Research and provide effective resolutions to customer inquiries, ensuring timely and satisfactory outcomes
• Accurately document call details, maintaining accurate records and data
• Communicate empathetically and diplomatically with clear, professional articulation, building trust with our clients
• Meet team goals for quality and customer satisfaction daily, contributing to our company's success

What You Bring to the Table:

To be successful in this role, you will need:

• Commitment to excellence and a positive attitude, with a passion for delivering outstanding customer experiences
• Strong communication and interpersonal skills, with the ability to build rapport with clients and colleagues
• Comfort in a fast-paced, team-oriented environment, with the ability to adapt to changing situations
• Proficiency in navigating computer applications, with the ability to learn new systems and technologies
• Desire to exceed customer expectations and grow professionally, with a willingness to learn and develop new skills
• Previous healthcare experience is a plus, but not required
• At least 1 year of experience in a call center environment is required, with a proven track record of success

Job Requirements:

To be eligible for this role, you must:

• Be 18 years or older
• Have a High School Diploma or equivalent
• Have a minimum of 1 year at a single job, preferably in customer service
• Have reliable attendance, with no absences in the first 90 days
• Have a typing speed of at least 25 WPM
• Have a hardwired internet connection with minimum speeds of 5 Mbps upload and 10 Mbps download
• Have a secure, private work area at home, with a dedicated space for work
• Have flexible availability, including weekends, with a willingness to work a variety of shifts

Additional Perks:

In addition to our comprehensive benefits package, we also offer:

• Daily Pay, with the option to receive your pay on a daily basis
• Medical, Dental, and Vision coverage, with a range of plan options to suit your needs
• Life Insurance, with coverage for you and your loved ones
• Short-Term and Long-Term Disability options, with protection against unexpected events
• Flexible Spending Account (FSA), with the ability to set aside pre-tax dollars for healthcare expenses
• Employee Assistance Program, with access to confidential counseling and support services
• 401(k) with employer contribution, with a generous match to help you save for retirement
• Paid Time Off (PTO), with a generous allowance for vacation, sick leave, and holidays
• Tuition Reimbursement, with support for ongoing education and professional development

Career Growth Opportunities and Learning Benefits:

At blithequark, we are committed to helping our employees grow and develop in their careers. We offer a range of training and development programs, including:

• Comprehensive training programs, with a focus on developing the skills and knowledge you need to succeed
• Mentorship opportunities, with experienced colleagues who can provide guidance and support
• Career advancement opportunities, with a clear path for advancement and professional growth
• Professional development programs, with access to conferences, workshops, and online courses

Work Environment and Company Culture:

At blithequark, we are proud of our company culture, which is built on our values of S.O.A.R. We believe in creating a positive and supportive work environment, where our employees can thrive and grow. Our company culture is characterized by:

• A collaborative and team-oriented approach, with a focus on working together to achieve common goals
• An open and transparent communication style, with regular updates and feedback
• A commitment to diversity and inclusion, with a focus on creating a welcoming and inclusive work environment
• A focus on employee well-being, with a range of programs and initiatives to support physical and mental health

Compensation, Perks, and Benefits:

At blithequark, we offer a competitive compensation package, with a range of perks and benefits to support your well-being and quality of life. Our compensation package includes:

• A competitive salary, with regular reviews and opportunities for growth
• A comprehensive benefits package, with a range of options to suit your needs
• A generous allowance for paid time off, with flexibility to take time off when you need it
• A range of perks and discounts, with access to exclusive offers and discounts

Conclusion:

If you are passionate about delivering exceptional customer experiences and are looking for a career with growth opportunities, we invite you to join our team at blithequark. As a Remote Customer Service Representative, you will be part of a dynamic and supportive team, with a range of benefits and perks to support your well-being and quality of life. Don't miss out on this opportunity to take your career to the next level – apply today and join the blithequark team!