Junior Technical Support Specialist for 24/7 Live-Chat Team in Mobile and Online Banking Technology at blithequark

Introduction to blithequark and the Industry

blithequark is a pioneering force in the realm of mobile and online banking technology, dedicated to providing innovative solutions that transform the way people interact with financial services. As a leader in this field, blithequark is committed to delivering exceptional customer experiences through cutting-edge technology and a passion for excellence. The mobile and online banking industry is rapidly evolving, with an increasing demand for secure, user-friendly, and accessible financial services. This trend is driven by the growing need for convenience, the proliferation of digital devices, and the advancement of fintech solutions. As such, the role of technical support specialists has become paramount in ensuring that customers receive timely and effective assistance, thereby fostering trust and loyalty in the brand.

Job Overview

We are seeking a highly motivated and technically inclined Junior Technical Support Specialist to join our 24/7 live-chat team. As a key member of our support team, you will play a vital role in providing top-notch technical assistance to our clients and end-users, ensuring seamless experiences with our mobile and online banking solutions. This is an entry-level position that offers a unique opportunity to work with a small, collaborative team and develop your skills in a dynamic and supportive environment. Under the guidance of a team manager and in coordination with other departments, you will work directly with end-users through live-chat, addressing their technical queries and resolving issues in a timely and professional manner.

Primary Responsibilities

• Develop an in-depth understanding of our banking software and apps to provide accurate and effective support.
• Collaborate with software technicians, technical support, and developers as needed to resolve complex issues and improve our products.
• Analyze technical logs to troubleshoot and resolve issues encountered during 24/7 client support projects, leveraging your problem-solving skills to identify root causes and implement solutions.
• Handle technical processes with ease and explain them in a clear, concise manner to less-technical individuals, demonstrating your ability to communicate complex information effectively.

Requirements for Success

To excel in this role, you will need to possess a combination of technical, interpersonal, and problem-solving skills. The essential requirements include:

• Excellent written and spoken English skills, enabling you to communicate effectively with clients and team members.
• The ability to establish good working relationships with customers, built on trust, empathy, and a customer-centric approach.
• Solid troubleshooting skills, with the capacity to analyze problems, identify solutions, and implement them efficiently.
• A quick learner, able to absorb technical skills and knowledge rapidly, and apply them in a real-world context.
• In-depth learning and understanding of our mobile and online banking products, facilitating your ability to provide expert support and resolve issues effectively.
• Coordination with developers to investigate and diagnose issues, demonstrating your ability to work collaboratively and drive solutions.
• The capacity to manage a dynamic workload with multiple concurrent tasks, prioritizing effectively and maintaining a high level of productivity.
• Managing, monitoring, and improving the quality of the tech support process, contributing to the continuous improvement of our services and customer satisfaction.

Preferred Qualifications

While not essential, the following qualifications and experiences would be highly advantageous:

• Experience in banking live-chat support, providing you with a deeper understanding of the industry and the challenges faced by our clients.
• Technical support experience, equipping you with the skills and knowledge to handle a wide range of technical issues and queries.
• Familiarity with Dialogflow, enabling you to leverage this technology to enhance our support services and improve customer interactions.
• Experience with various mobile phone platforms, particularly iOS and Android, allowing you to provide expert support and troubleshooting for our mobile banking solutions.
• Project management experience, demonstrating your ability to coordinate and lead projects, and drive them to successful conclusions.
• Experience working directly with US-based customers, providing you with an understanding of the US market and the specific needs and preferences of our clients in this region.
• Knowledge of the US banking system, enabling you to provide informed support and guidance to our clients, and navigate the complexities of the financial sector with ease.

Career Growth and Learning Opportunities

At blithequark, we are committed to the growth and development of our team members. As a Junior Technical Support Specialist, you will have access to a range of learning opportunities, including:

• Comprehensive training programs, designed to enhance your technical skills and knowledge, and prepare you for future challenges and responsibilities.
• Mentorship and coaching from experienced team members, providing you with guidance, support, and valuable insights into the industry and our operations.
• Regular knowledge sharing among colleagues, facilitating the exchange of ideas, best practices, and expertise, and fostering a culture of collaboration and innovation.
• Opportunities for career advancement, as you develop your skills and gain experience, and take on new challenges and responsibilities within our organization.

Work Environment and Company Culture

blithequark prides itself on its friendly, easy-going, and international team culture. As a remote worker, you will be part of a dynamic and diverse community, connected by a shared passion for innovation and customer satisfaction. Our company culture is built on the values of:

• Collaboration and teamwork, recognizing that our collective efforts and contributions are essential to our success.
• Continuous learning and improvement, driving us to stay ahead of the curve, and deliver exceptional services and solutions.
• Customer-centricity, ensuring that our clients are at the heart of everything we do, and that we strive to exceed their expectations.
• Flexibility and adaptability, enabling us to respond to changing circumstances, and navigate the complexities of the digital landscape.

Compensation, Perks, and Benefits

As a valued member of our team, you will be rewarded with a competitive salary, reflecting your skills, experience, and contributions to our organization. Additionally, you will enjoy a range of perks and benefits, including:

• Fully remote work arrangements, providing you with the flexibility to work from anywhere, and maintain a healthy work-life balance.
• Long-term employment opportunities, offering you stability, security, and the chance to build a lasting career with blithequark.
• Internet compensation, recognizing the importance of reliable connectivity in your role, and supporting your ability to work effectively from anywhere.
• A community of practice, where you can share knowledge, ideas, and experiences with your colleagues, and contribute to our collective growth and success.

Conclusion

If you are a motivated, technically inclined, and customer-focused individual, looking to launch or advance your career in technical support, we encourage you to apply for this exciting opportunity. As a Junior Technical Support Specialist at blithequark, you will be part of a pioneering team, shaping the future of mobile and online banking technology, and delivering exceptional customer experiences. Join us on this journey, and discover a career that is both challenging and rewarding, with opportunities for growth, learning, and success.

Apply now to become a part of our dynamic team and take the first step towards an exciting and fulfilling career in technical support. We look forward to welcoming you to blithequark and working together to achieve greatness.