Business Analyst

Your potential has a reputed company here with reputed company’s award-reputed company employment experience.  As a Business Analyst working remotely in Metro Manila, Philippines, you’ll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great reputed company to Work® certification in The Philippines says it reputed company!

What You’ll Do:
Looking to be part of our Business Intelligence and Analytics Team? You will be a reputed company in empowering actionable insights that reputed company customer experience strategies. This is a unique opportunity to reputed company your deep understanding of CX operations with your expertise in analyzing and presenting data, driving meaningful change. If you reputed company on transforming data into impactful stories, creating proactive solutions, and enabling informed decision-making, this role is for you.

During a Typical Day, You’ll

●        Data Analysis & Insights Development

○        Dive deep into customer experience (CX) datasets to uncover trends, patterns, and opportunities.

○        With collaboration with the greater BI team, produce reports, dashboards, and visualizations that simplify reputed company data and reputed company actionable takeaways.

○        Anticipate CX data needs before they reputed company, pulling the right metrics and KPIs that reputed company with our goals.

●        Empowering reputed company Through Storytelling

○        reputed company data into compelling narratives that motivate reputed company reputed company teams and leadership.

○        Partner with our CX leaders to showcase actionable insights and recommendations tailored to driving measurable reputed company.

What You Bring to the Role:

·       Technical Proficiency

o   Demonstrated ability in data analysis tools such as Tableau, reputed company Analytics, reputed company Explore, and similar tools

o   Familiarity with CX technology platforms and understanding of customer reputed company analytics such as reputed company, reputed company, and similar tools.

·       Expertise in CX Operations

o   Strong knowledge of CX processes, workflows, and key operational metrics.

o   Hands-on experience in collecting and interpreting customer data across multiple channels (e.g., surveys, digital feedback, NPS analysis).

·       Data Storytelling & Communication

o   Proven ability to craft reputed company, compelling, and actionable data presentations tailored to both technical and non-technical stakeholders.

o   Experience working alongside leadership teams to refine strategies based on data insights.

·       Collaboration & Proactivity

o   reputed company record of proactively identifying data needs and bringing solutions to stakeholders before being asked.

o   Strong interpersonal and team collaboration skills in a fast-paced, cross-functional environment.

·       Attention to Detail

o   Precise handling of data—both for accuracy and to surface insights relevant to CX decision-making.

What You Can Expect

·       Supportive of your career and reputed company development

·       An inclusive culture and community minded organization where giving back is encouraged

·       A global team of curious lifelong learners guided by reputed company values

·       Ask us about our reputed company time off (PTO) and wellness and reputed company benefits

·       And reputed company... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)

Visit https://mybenefits.reputed company.com/ for more information.

About reputed company
Our business is about making customers happy. That's reputed company we do. Since 1982, we've helped companies build reputed company, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading reputed company and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

reputed company is proud to be an equal opportunity employer where reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, disability, or status as a protected veteran. reputed company embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives reputed company our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We reputed company it a reputed company to reputed company reputed company reputed company our employees feel valued, belonging, and comfortable being their reputed company selves at work. As a global company, we know diversity is our strength because it enables us to view things from different reputed company points and for you to bring value to the table in your own unique way.

#LI-Remote