Experienced Provider Customer Service Call and Chat Representative – Remote Full-Time Opportunity Supporting Healthcare Professionals Across Multiple Locations

Introduction to blithequark

At blithequark, we are committed to simplifying the healthcare experience and creating healthier communities. As a leader in the healthcare industry, we recognize the importance of providing exceptional support to the providers who care for our members. Our mission is built on a foundation of compassion, innovation, and a relentless pursuit of excellence. We believe that by working together, we can make a meaningful difference in the lives of those we serve. If you are passionate about delivering outstanding customer service and making a positive impact in the healthcare sector, we invite you to join our team as a Provider Customer Service Call and Chat Representative.

Job Overview

In this critical role, you will serve as an advocate for providers, responding to inquiries related to benefits and eligibility, billing and payments, clinical authorizations, explanation of benefits (EOB), and behavioral health. Your expertise will be utilized to resolve complex issues through phone calls and concurrent chats, ensuring that our providers receive the support they need to deliver exceptional care. As a representative of blithequark, you will embody our values of accountability, ownership, and a commitment to excellence, providing timely resolutions to provider inquiries and promoting the use of self-service digital tools to enhance their experience.

Key Responsibilities

• Serve as the primary point of contact for providers, demonstrating a deep understanding of their needs and concerns, and providing personalized support to resolve issues efficiently and effectively.
• Engage with providers through multiple channels, including calls and chats, to address their inquiries and provide timely resolutions.
• Triage contacts from healthcare professionals, including physician offices, clinics, and billing offices, to ensure that their needs are met and their issues are resolved promptly.
• Conduct thorough research to dissect complex prior authorization and claim issues, collaborating with internal partners to ensure effective communication and resolution.
• Navigate over 30 systems to extract necessary information, utilizing strong multitasking skills to resolve issues across multiple lines of business.
• Influence providers to utilize self-service digital tools, promoting faster resolutions and enhancing their overall experience with our services.

Essential Qualifications

To be successful in this role, you will need to possess a combination of education, experience, and skills that align with our requirements. These include:

• A High School Diploma or equivalent work experience, demonstrating a foundation in customer service and analysis.
• At least 1 year of customer service experience, with a proven track record of analyzing and solving customer concerns.
• Experience with computer and Windows PC applications, including the ability to navigate and learn new and complex computer system applications.
• A typing speed of 35-40 words per minute (WPM) with an accuracy of 90%, ensuring efficient and effective communication.
• The ability to work any full-time (40 hours/week), 8-hour shift between the hours of 10:35 AM - 7:05 PM CST from Monday - Friday, with flexibility to accommodate occasional overtime, weekends, and holidays.

Preferred Qualifications

While not required, the following qualifications are highly desirable and will be considered an asset in your application:

• Prior healthcare experience and knowledge of healthcare terminology, demonstrating a deep understanding of the industry and its complexities.
• Experience in a related environment, such as an office, call center, or customer service role, utilizing phones and computers as primary job tools.

Skills and Competencies

To excel in this role, you will need to possess a range of skills and competencies, including:

• Strong communication and interpersonal skills, with the ability to build rapport with providers and internal partners.
• Excellent problem-solving and analytical skills, with the ability to dissect complex issues and develop effective solutions.
• Strong multitasking and organizational skills, with the ability to navigate multiple systems and prioritize tasks efficiently.
• A customer-centric approach, with a focus on delivering exceptional service and support to our providers.

Career Growth and Development

At blithequark, we are committed to the growth and development of our employees. As a Provider Customer Service Call and Chat Representative, you will have access to a range of training and development opportunities, including:

• A comprehensive 12-week paid training program, conducted virtually from home, to ensure that you have the skills and knowledge needed to succeed in your role.
• Ongoing coaching and feedback, to support your continued growth and development.
• Opportunities for advancement, as you gain experience and develop your skills.

Work Environment and Culture

At blithequark, we pride ourselves on our positive and supportive work environment. As a remote employee, you will be part of a dynamic team that is passionate about delivering exceptional service and support to our providers. Our culture is built on a foundation of:

• Respect and empathy, with a focus on building strong relationships with our providers and internal partners.
• Collaboration and teamwork, with a emphasis on working together to achieve common goals.
• Innovation and creativity, with a focus on developing new and innovative solutions to complex problems.

Compensation and Benefits

At blithequark, we offer a competitive compensation and benefits package, including:

• A comprehensive benefits package, with a range of options to support your physical and mental well-being.
• Incentive and recognition programs, to recognize and reward your achievements and contributions.
• Equity stock purchase, to provide you with a sense of ownership and investment in our company's success.
• 401k contribution, to support your long-term financial goals and security.

Conclusion

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service and support, we encourage you to apply for this exciting opportunity. As a Provider Customer Service Call and Chat Representative at blithequark, you will be part of a dynamic team that is dedicated to making a positive impact in the healthcare industry. With a comprehensive training program, ongoing coaching and feedback, and opportunities for advancement, you will have the support and resources needed to succeed in your role and achieve your career goals. Apply today to join our team and start your journey with blithequark!