**Experienced Traveler Care Specialist, Luxury Travel (Customer Service, Sales) at blithequark**
Are you a travel enthusiast with a passion for delivering exceptional customer experiences? Do you thrive in a dynamic, fast-paced environment where no two days are ever the same? If so, we invite you to join blithequark, a leading luxury travel company that's revolutionizing the way people experience travel. As a Traveler Care Specialist, you'll play a vital role in shaping the future of personalized, life-enriching travel experiences for discerning travelers from around the world.
**About blithequark**
blithequark is a pioneering luxury travel company that's redefining the boundaries of what's possible in travel experiences. Founded in Silicon Valley, our unique approach to travel combines cutting-edge technology with the unparalleled destination expertise of our top travel specialists worldwide. We're proud to be recognized as "Best in Travel" by TRAVEL+LEISURE magazine and regularly featured in notable publications such as The New York Times, The Wall Street Journal, BBC, and CNN.
As a fully remote company spanning five continents, we foster a dynamic, progressive global work environment that values creativity, initiative, and continuous learning. Our global team comes together annually for an international company retreat in various locations, providing a unique opportunity to share ideas, collaborate in person, and strengthen our culture. This event embodies our commitment to both professional growth and the transformative power of travel.
**The Role**
We're seeking a highly motivated, customer service-minded Traveler Care Specialist who embodies an entrepreneurial spirit and has a passion for international travel. This role will be working at the intersection of our customers and blithequark's global network of travel providers (partners), making both sides delighted with blithequark's unique matching service. You'll be responsible for assessing and processing incoming client travel inquiries via email, phone, and online, building trusted relationships with our travelers to understand their travel needs, and ensuring these needs are being met and their expectations exceeded.
**Key Responsibilities**
• Provide exceptional customer service to travelers by taking ownership of their inquiries, and becoming their trusted advisor throughout their use of blithequark services. This includes assessing and solving incoming client travel inquiries via phone, live chat, and email.
• Build trusted, long-lasting relationships with discerning luxury clients to strengthen their confidence in blithequark. This involves assisting and serving clients in a way that meets their needs and exceeds their expectations.
• Ensure a high level of inquiry conversion by demonstrating expertise in consultation, product knowledge, and the benefits of using blithequark. This includes speaking with travelers via phone calls (and sometimes video), helping them understand how blithequark works, and providing guidance for their travel needs.
• Lead cross-functionally with the Partnerships, Product, and Marketing teams to integrate best practices and solutions for the client's experience and/or issues that may arise.
• Partner with senior leadership on projects and initiatives to solve problems and create innovative solutions.
• Leverage blithequark's data, analytics, and technology to set new standards for customer success, driving innovation and excellence for the luxury travel industry.
• Provide consultation and advice to move general inquiries to destination-specific trip requests.
• Coach and mentor team members as needed.
**Required Skills and Experience**
• Minimum 8+ years of experience in the travel industry, with a focus on travel sales or operations of luxury tours or hotels. Examples of relevant experience include tour leader, tour director, hotel front desk, client relations, or guest services
• Passionate about travel, with extensive experience traveling abroad and a strong curiosity about new international destinations.
• Strong customer service-focused skills, with a passion for building strong relationships with travelers. This includes being comfortable with telephone-based work as a key part of the role.
• Excellent fluency in oral and written English.
• A cheerful and confident person who is adaptable to different styles of communication and traveler behaviors.
• Highly motivated and enthusiastic, with a willingness to put in extra effort in a start-up environment to drive company success.
• Comfortable with technology and able to quickly learn and adapt to the use of new software. Thorough knowledge of Google Workspace (formerly G Suite) (e.g. Docs, Sheets, Slides) is preferred.
• Strong organizational skills and attention to detail, striving to achieve quality, error-free work.
• Willingness to work flexible hours, including weekends, evenings, and holidays.
• A Bachelor's degree or higher is preferred.
**What We Offer**
• Fully remote work arrangement
• Competitive compensation and benefits package (medical, dental, vision)
• Open Paid Time Off policy and 10 days of company-paid holidays
• Stock options package
• 401K retirement plan with employer matching
• Substantially discounted luxury travel during off-season
• An unforgettable annual company retreat at one of the international destinations we serve
**Why Join blithequark?**
If you're a customer service-minded problem solver with a passion for travel and a strong desire to make a difference, we strongly encourage you to apply for this exciting opportunity to join our team and help shape the future of personalized, life-enriching travel experiences at blithequark. Our company culture values creativity, initiative, and continuous learning, and we offer a dynamic, progressive global work environment that's perfect for those who thrive in a fast-paced environment.
**How to Apply**
If you're ready to take your career to new heights and join a team that's revolutionizing the luxury travel industry, please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
Essential Qualifications
- Minimum 8+ years of experience in the travel industry, with a focus on travel sales or operations of luxury tours or hotels.
- Passionate about travel, with extensive experience traveling abroad and a strong curiosity about new international destinations.
- Strong customer service-focused skills, with a passion for building strong relationships with travelers.
- Excellent fluency in oral and written English.
- A cheerful and confident person who is adaptable to different styles of communication and traveler behaviors.
- Highly motivated and enthusiastic, with a willingness to put in extra effort in a start-up environment to drive company success.
- Comfortable with technology and able to quickly learn and adapt to the use of new software.
- Strong organizational skills and attention to detail, striving to achieve quality, error-free work.
- Willingness to work flexible hours, including weekends, evenings, and holidays.
- A Bachelor's degree or higher is preferred.
Preferred Qualifications
- Thorough knowledge of Google Workspace (formerly G Suite) (e.g. Docs, Sheets, Slides).
- Experience working in a remote or virtual environment.
- Strong analytical and problem-solving skills.
- Ability to work in a fast-paced environment with multiple priorities and deadlines.
- Experience working with data and analytics to inform business decisions.
- Strong communication and interpersonal skills.
- Ability to work collaboratively with cross-functional teams.
Career Growth Opportunities
At blithequark, we're committed to helping our employees grow and develop their careers. As a Traveler Care Specialist, you'll have the opportunity to take on increasingly complex projects and initiatives, and grow your role and responsibility within the Traveler Care Team. We offer a range of training and development programs, including:- Regular training and coaching sessions to help you develop your skills and knowledge.
- Opportunities to attend industry conferences and events.
- Access to online training and development resources.
- Regular feedback and performance evaluations to help you set and achieve your career goals.
Work Environment and Company Culture
At blithequark, we're proud of our dynamic, progressive global work environment that values creativity, initiative, and continuous learning. Our company culture is built on the following values:- Customer focus: We're passionate about delivering exceptional customer experiences.
- Collaboration: We work together as a team to achieve our goals.
- Innovation: We're always looking for new and better ways to do things.
- Integrity: We operate with honesty, transparency, and ethics.
- Accountability: We take ownership of our actions and results.
Compensation, Perks, and Benefits
At blithequark, we offer a competitive compensation and benefits package that includes:- Competitive salary and bonus structure.
- Open Paid Time Off policy and 10 days of company-paid holidays.
- Stock options package.
- 401K retirement plan with employer matching.
- Substantially discounted luxury travel during off-season.
- An unforgettable annual company retreat at one of the international destinations we serve.