**Experienced Full Stack Product Launch Customer Solution Manager - Tech, blithequark Robotics**

Are you a seasoned professional with a passion for innovation, customer satisfaction, and teamwork? Do you thrive in fast-paced, dynamic environments where no two days are ever the same? If so, we may have the perfect opportunity for you to join our team at blithequark Robotics as an Experienced Full Stack Product Launch Customer Solution Manager. **About blithequark Robotics** At blithequark, we're a team of passionate innovators who are dedicated to harnessing the power of robotics and software to transform the way our customers experience the world. We're a smart team of doers who work tirelessly to push the boundaries of what's possible and create solutions that are both groundbreaking and practical. If you're inspired by invention, passionate about your customers, and love the idea of seeing how your work impacts the bigger picture, then you'll fit right in here at blithequark. **The Product Launch Team** As a key member of our Product Launch team, you'll be the primary link between our Engineering & Product Development and Amazon Operations teams during the rollout of new automation solutions into live Amazon Fulfillment and Transportation Centers. Your role will be to plan and execute the end-to-end launch and field testing of new technologies, including on-site integration testing and system performance ramp. You'll become an expert in the new technologies, leading engineering issue triages and performance deep dives, and own the planning and execution of all Product Launch deliverables. **Key Responsibilities** As an Experienced Full Stack Product Launch Customer Solution Manager, your key responsibilities will include: * Developing and documenting product launch strategy for new technologies, working cross-functionally with technical and non-technical stakeholders * Owning the end-to-end product launch plan and tracking deliverables, milestones, and risks from the cross-functional launch team * Holding regular launch readiness meetings with program stakeholders, executive management, and coordinating stakeholder collaboration for these meetings * Coordinating blithequark staff onsite during the initial product launch and testing, including full-time and contracted team members * Establishing and continuously managing partnerships with operations leadership at our test sites * Identifying requirements and capturing "voice of the customer" product/service feedback to influence product design and development priorities * Coaching site leaders on blithequark best practices and robotics systems and tools * Traveling up to 35% of the time to Amazon Fulfillment and Transportation Centers **Requirements** To be successful in this role, you'll need to have: * 3+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience * 2+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience * Bachelor's degree in science, technology, engineering, math, business or equivalent * Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams * PMP certification, or SCRUM/Agile, SAFe certification * Experience in customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies * Experience leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion **What We Offer** At blithequark, we're committed to creating a workplace that's inclusive, diverse, and empowering. We offer a range of benefits and perks, including: * Competitive base pay, ranging from $118,200/year in our lowest geographic market up to $204,300/year in our highest geographic market * Equity, sign-on payments, and other forms of compensation as part of a total compensation package * A full range of medical, financial, and/or other benefits * Opportunities for career growth and development in a dynamic and fast-paced environment * A collaborative and supportive team culture that's passionate about innovation and customer satisfaction **How to Apply** If you're a motivated and experienced professional who's passionate about innovation, customer satisfaction, and teamwork, then we'd love to hear from you. Please apply via our internal or external career site, and don't forget to include your resume, cover letter, and any relevant certifications or experience. **Equal Employment Opportunity** blithequark is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. We're committed to creating a workplace that's inclusive, diverse, and empowering, and we welcome applications from candidates who share our values. **Accommodations** If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Apply for this job