Experienced Customer Service and Administrative Support Specialist – Providing Exceptional Service and Ensuring Seamless Operations at blithequark

Introduction to blithequark and the Role

At blithequark, we are dedicated to delivering outstanding customer experiences and supporting the success of our clients through innovative solutions and exceptional service. As a key member of our team, the Customer Service Representative will play a vital role in supporting the blithequark Survey Process and Transportation at our Corporate Office. This position offers a unique opportunity to work in a dynamic environment, interacting with customers, and ensuring the smooth operation of our administrative processes. If you are a highly motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity.

Key Responsibilities

As a Customer Service Representative at blithequark, your primary responsibilities will include:

• Contacting customers monthly to support the blithequark Experience process, following up with calls and survey responses, and regularly communicating experience information to key team members.
• Inputting updates into the blithequark system, ensuring that all customer interactions are documented accurately and efficiently.
• Preparing, processing, and mailing tag and title documents, particularly for trailer sales in Florida and Georgia, and maintaining a complete list of all outstanding title work.
• Reporting to leadership on the status of any missing or problematic titles and ensuring that a current list of outstanding titles is maintained at the end of each month.
• Signing over titles for wholesalers who have paid in full and preparing a monthly report to management regarding any funds not collected due to missing or incomplete title work.
• Staying informed about title regulations and updating the team on any regulatory changes, which may involve attending seminars held by local licensing bureaus and participating in available training on title regulations.
• Applying effective time management to all tag and title daily routines and completing other tasks as assigned to ensure seamless operations.

Essential Qualifications

To be successful in this role, you will need:

• An Associate's degree (A.A.) or equivalent from a two-year college or technical school; or an equivalent combination of education and experience.
• Proficiency with copiers, scanners, phone and voicemail systems, personal computers, and standard office software such as Microsoft Word and Excel.
• The ability to perform clerical duties including typing, filing, and completion of forms with high accuracy and attention to detail.

Preferred Qualifications

While not required, the following skills and experiences are highly desirable:

• Prior experience in customer service, administration, or a related field, with a proven track record of delivering exceptional customer experiences.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and team members.
• Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
• Familiarity with title regulations and experience in processing tag and title documents.

Skills and Competencies

To excel in this role, you will need to possess:

• Excellent communication skills: The ability to communicate effectively with customers, team members, and leadership, both verbally and in writing.
• Strong customer service skills: A customer-focused approach, with the ability to resolve issues and deliver exceptional customer experiences.
• Organizational and time management skills: The ability to prioritize tasks, manage multiple projects, and meet deadlines in a fast-paced environment.
• Attention to detail: High accuracy and attention to detail, with the ability to maintain accurate records and documents.
• Technical skills: Proficiency with standard office software, including Microsoft Word and Excel, and the ability to learn new systems and technologies.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our team members. As a Customer Service Representative, you will have access to:

• Training and development programs: Ongoing training and development opportunities to enhance your skills and knowledge.
• Career advancement opportunities: Opportunities for career advancement and professional growth within the company.
• Mentorship and coaching: Mentorship and coaching from experienced team members to support your success and growth.

Work Environment and Company Culture

At blithequark, we pride ourselves on our positive and supportive work environment. As a team member, you can expect:

• A collaborative and dynamic work environment: A fast-paced and dynamic work environment that is collaborative, supportive, and fun.
• A strong team culture: A strong team culture that values teamwork, respect, and open communication.
• Recognition and rewards: Recognition and rewards for outstanding performance and contributions to the team.

Compensation, Perks, and Benefits

At blithequark, we offer a competitive compensation package, including:

• Healthcare options: Comprehensive healthcare options, including medical, dental, and vision coverage.
• Retirement plan: A 401k retirement plan with company match to support your long-term financial goals.
• Paid time off: Generous paid time off, including holidays and vacation days, to support your work-life balance.
• Other perks and benefits: Other perks and benefits, including free basic life insurance, and opportunities for professional growth and development.

Conclusion

If you are a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity to join the blithequark team as a Customer Service Representative. With a strong team culture, opportunities for growth and development, and a competitive compensation package, this role offers a unique opportunity to build a rewarding and challenging career. Apply today to take the first step towards an exciting and fulfilling career at blithequark!