Experienced Customer Service Loyalty Champion II – Remote Role with Emphasis on Proactive Customer Retention and Sales Growth

Introduction to blithequark

At blithequark, we empower how people live, work, and play by connecting them to what brings them joy. We are a community of innovators, creatives, and impact-driven individuals who anticipate, lead, and believe that listening is where learning begins. Our team is built on the principles of trust, community, and growth, and we are looking for like-minded individuals to join our mission. As a leader in our industry, blithequark is committed to driving innovation, creativity, and impact in the world. We do what we love, and we are passionate about making a difference in the lives of our customers and our communities.

About the Role

As a Customer Service Loyalty Champion II at blithequark, you will be responsible for resolving customer needs and preventing churn, emphasizing proactive measures in your day-to-day activities. You will be the face of our brand, providing exceptional customer experiences, and turning every contact into a sale or save opportunity. Your goal will be to grow our business, complete end-to-end account analyses, and execute targeted loyalty and retention strategies for high-value and at-risk customers.

Key Responsibilities

• Handling and resolving escalated customer concerns with varying levels of complexity
• Providing premium experiences to customers, ensuring they stay loyal to blithequark
• Embracing the Service Plus mindset by resolving customer concerns and future concerns
• Completing full end-to-end account analyses to grow the business
• Executing targeted loyalty and retention strategies for high-value and at-risk customers
• Providing exceptional experiences by listening for signs of churn during conversations and leveraging historical reports
• Navigating systems and utilizing available tools and resources to be self-sufficient and effectively provide all applicable offers to customers
• Serving as a brand ambassador and advocate for customers throughout every contact, highlighting blithequark's products and services
• Applying business acumen to make informed decisions that balance customer satisfaction with cost-effectiveness
• Identifying plans, products, and services that suit customer needs to prevent future contacts after resolving issues

Where You'll Be Working

You will work from home in this remote role, with in-person training and meetings. You must be within a reasonable commute to our hub location in Alpharetta, Georgia, and be willing to attend occasional in-person meetings and events throughout the year.

Requirements

To be eligible for this position, you must have:

• A Bachelor's Degree or one or more years of customer service experience
• One or more years of sales experience
• Experience resolving complex customer issues, including escalations, billing, and product Q&A
• A strong sales acumen with a track record of meeting or exceeding revenue and retention goals
• Willingness to work a rotating schedule, including nights, weekends, and holidays, based on business needs
• A private workspace, minimum internet speed, and a desk for the required equipment provided

Preferred Qualifications

Even better if you have:

• A degree in a related field
• Experience troubleshooting customer products and services and working knowledge of our network to position network solutions
• Experience promoting and upselling products or services
• One or more years of retention experience
• Based on the required in-person training and periodic center collaborations, candidates should live in Alpharetta, Georgia, within a 75-mile radius of our listed hub location

Skills and Competencies

To succeed in this role, you will need to possess:

• Excellent communication and interpersonal skills
• Strong problem-solving and analytical skills
• Ability to work in a fast-paced environment and adapt to changing situations
• Strong sales and customer service skills, with a focus on providing exceptional experiences
• Ability to work independently and as part of a team
• Strong business acumen and ability to make informed decisions

Career Growth Opportunities

At blithequark, we are committed to the growth and development of our employees. As a Customer Service Loyalty Champion II, you will have opportunities to:

• Develop your skills and knowledge in customer service, sales, and retention
• Advance your career in a dynamic and growing company
• Work with a talented and diverse team of professionals
• Participate in training and development programs to enhance your skills and knowledge

Work Environment and Company Culture

At blithequark, we pride ourselves on our positive and inclusive work environment. We believe in:

• Empowering our employees to make a difference in the lives of our customers and our communities
• Fostering a culture of trust, respect, and open communication
• Providing opportunities for growth and development
• Recognizing and rewarding outstanding performance and contributions

Compensation, Perks, and Benefits

As a blithequark employee, you can expect:

• Competitive compensation and benefits package
• Opportunities for career growth and development
• A dynamic and inclusive work environment
• Recognition and rewards for outstanding performance and contributions
• A comprehensive benefits package, including health, dental, and vision insurance, 401(k) matching, and more

Conclusion

If you are a motivated and customer-focused individual who is passionate about providing exceptional experiences, we encourage you to apply for this exciting opportunity. As a Customer Service Loyalty Champion II at blithequark, you will be part of a talented and diverse team of professionals who are dedicated to making a difference in the lives of our customers and our communities. Don't miss out on this opportunity to join our team and take your career to the next level. Apply now and become a part of the blithequark family!