Experienced Customer Experience Specialist for Remote Work Environment – Delivering Exceptional Service and Building Strong Relationships with Clients

Welcome to blithequark

At blithequark, we are dedicated to creating value for our customers by delivering solutions that empower relationships at scale. Our fast-paced work environment fosters an atmosphere where you can learn quickly, stretch yourself, and make a significant impact. As a Customer Experience Specialist, you will play a vital role in providing superior service to our customers, addressing their needs promptly, and ensuring their satisfaction. This is a remote work opportunity, and we are looking for a highly motivated individual who can work independently and thrive in a dynamic environment.

Job Overview

The Customer Experience Specialist position at blithequark is an exciting opportunity to join a team of dedicated professionals who are passionate about delivering exceptional customer service. As a Customer Experience Specialist, you will be responsible for receiving inbound customer calls, identifying caller needs, establishing payment schedules, and resolving conflicts to achieve the highest level of customer satisfaction. You will also make outbound customer calls to provide additional information, follow up on previous interactions, and offer assistance with various service needs.

Key Responsibilities

• Receive inbound customer calls, identify caller needs, and establish a payment schedule to resolve conflicts and achieve the highest level of customer satisfaction
• Make outbound customer calls to provide additional information, follow up on previous interactions, and offer assistance with various service needs
• Provide assistance to callers regarding pay-date change requests, adjusting bill information, taking payments, and other service needs directly related to a customer account
• Resolve customer questions and concerns effectively and efficiently by actively listening, communicating clearly and concisely, and ensuring customer understanding
• Maintain customer records in our company CRM tool, document customer interactions and transactions, and record details of inquiries, complaints, comments, and actions taken
• Maintain individual call quality goals and adhere to the Customer Experience guidelines for improved customer satisfaction results
• Effectively communicate knowledge of blithequark services, policies, and procedures to customers
• Assist customers in enrolling additional accounts, providing a detailed overview of services by demonstrating a full understanding of what services are available to the customer
• Handle a high volume of inbound calls during peak times, averaging 60-80 calls per day, while providing superior customer service to every customer using relationship-building techniques and proper phone etiquette

Qualifications and Requirements

To be successful in this role, you should have at least two years of call center experience in banking, insurance, phone, or cable industries. You should be able to multitask and work in a fast-paced environment, both independently and as part of a team. Superior customer service skills and the ability to maintain positive working relationships are essential. You should also possess strong organizational skills, attention to detail, and excellent verbal and written communication skills.

Essential Qualifications

• At least two years of call center experience in banking, insurance, phone, or cable industries
• Ability to multitask and work in a fast-paced environment
• Ability to work independently as well as part of a team
• Superior customer service skills and the ability to maintain positive working relationships
• Strong organizational skills and attention to detail
• Excellent verbal and written communication skills
• Ability to use computers competently; requires data entry

Preferred Qualifications

• Previous experience working in a remote environment
• Familiarity with CRM software and data entry
• Ability to work in a dynamic environment and adapt to changing situations

Skills and Competencies

To excel in this role, you should possess excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues. You should be able to work in a fast-paced environment, prioritize tasks, and manage your time effectively. Strong problem-solving skills, attention to detail, and the ability to maintain confidentiality are also essential.

Technical Requirements

• Personal Computer - Company computer issued after 60-90 days
• High-speed internet (requires a 50-100 megabytes/sec download speed and a ping < 20)
• Prior employment verification
• Professional, quiet workspace
• Webcam/camera
• Working headset

Career Growth and Learning Opportunities

At blithequark, we are committed to providing our employees with opportunities for growth and development. As a Customer Experience Specialist, you will have access to on-the-job training, mentorship, and career advancement opportunities. You will be able to develop your skills and knowledge, take on new challenges, and contribute to the success of our organization.

Work Environment and Company Culture

At blithequark, we pride ourselves on our dynamic and supportive work environment. We believe in fostering a culture of excellence, innovation, and teamwork. As a remote employee, you will be part of a virtual team that is passionate about delivering exceptional customer service and making a positive impact on our customers' lives.

Compensation and Benefits

We offer a competitive hourly rate of $17.50 - $19.00 per hour, depending on experience. Our benefits package includes:

• 401(k)
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance
• Work from home opportunity

Conclusion

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. As a Customer Experience Specialist at blithequark, you will be part of a dynamic team that is dedicated to making a positive impact on our customers' lives. Join our team and take the first step towards a rewarding and challenging career in customer experience.