Experienced Co-op Student in Customer Experience Design for Spring 2025 – Enhancing Global Customer and Employee Experiences through Innovative Solutions and Strategic Partnerships

Introduction to blithequark and the Industry

At blithequark, we are passionate about delivering exceptional customer experiences that exceed expectations and set new standards in the industry. As a leader in the travel and aviation sector, we recognize the importance of creating memorable moments for our global customer and employee bases. Our Customer Experience Design (CXD) team plays a vital role in driving this vision forward, and we are now seeking a talented Co-op student to join our team for Spring 2025. If you are a creative problem-solver with a passion for design, innovation, and customer-centricity, we encourage you to apply for this exciting opportunity.

Job Overview and Key Responsibilities

As a Co-op student in Customer Experience Design, you will provide critical support to our CXD team in delivering best-in-class products, services, and experiences to our customers and employees. Your responsibilities will include:

• Conducting market and competitor research to inform design decisions and stay ahead of industry trends
• Analyzing data to identify areas for improvement and opportunities for growth
• Developing innovative solutions and ideas to enhance the customer experience
• Collaborating with cross-functional teams, including marketing, communications, and event planning
• Creating business cases and executive presentations to communicate design concepts and recommendations
• Supporting the development of customer-facing projects, such as onboard brand experiences, uniform design, and inflight entertainment

You will have the opportunity to work with one of our specialized teams, including the Service Recovery Team, Onboard Brand Experience Team, Uniform Brand Experience Team, Inflight Entertainment Wi-Fi Team, or Inflight Entertainment Delta Sync Seatback Team. Each team offers a unique perspective and opportunity to make a meaningful impact on the customer experience.

Team Overview

Our CXD teams are dedicated to creating exceptional customer experiences across various touchpoints. The Service Recovery Team focuses on enabling our frontline employees to deliver premium experiences, while the Onboard Brand Experience Team designs and develops innovative onboard products and amenities. The Uniform Brand Experience Team manages uniform design, development, and distribution, and the Inflight Entertainment teams drive the development of best-in-class entertainment experiences. As a Co-op student, you will be an integral part of one of these teams, contributing to the design and delivery of exceptional customer experiences.

Essential Qualifications

To succeed in this role, you must:

• Be available for three alternating semesters
• Be enrolled in an accredited college or university during the program duration
• Have experience in research analysis, deck building, presentations, project coordination, and communications
• Demonstrate strong organizational skills, including attention to detail and the ability to prioritize and adapt to changing needs
• Be team-oriented and supportive of continuous improvement methodologies
• Possess strong organizational, project management, and verbal/written communication skills
• Be proficient in MS PowerPoint, MS Word, and MS Excel, with knowledge of SharePoint site administration and OneDrive experience preferred
• Be willing and able to adapt quickly and learn new skills
• Prioritize safety and security of self, others, and personal data
• Embrace diverse people, thinking, and styles
• Have a high school diploma, GED, or high school equivalency
• Be at least 18 years of age and have authorization to work in the United States

Preferred Qualifications

To stand out as a competitive candidate, you should:

• Be able to tackle multiple projects simultaneously, adhering to different timelines and working with cross-functional partners
• Develop effective presentations that tell a story and present ideas/recommendations to leaders efficiently and effectively
• Have a desire to learn leadership techniques and best practices in problem-solving and conflict resolution

Additional Best Practices

In this role, you should be able to:

• Listen and learn from people with diverse perspectives
• Handle shifting priorities that arise from business needs
• Be a high performer, driven to deliver results
• Be open to mentoring and learning as a method to grow and improve

Co-op Program Outline

Our Co-op program is designed to provide you with a comprehensive and immersive experience, alternating between working full-time at blithequark and enrolled in courses at your university. The program outline is as follows:

• Spend three alternating semesters working full-time at blithequark and enrolled in courses at your university
• Example: Spring 2025 – working, Summer 2025 – school or off, Fall 2025 – working, and Spring 2026 – school, Summer 2026 – working
• At the end of the program, you will have gained one full year of experience

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Co-op student, you will have access to:

• Mentorship and guidance from experienced professionals
• Opportunities to work on high-impact projects and contribute to the design and delivery of exceptional customer experiences
• Professional development and training programs to enhance your skills and knowledge
• A network of talented and diverse professionals who share your passion for customer experience design

Work Environment and Company Culture

At blithequark, we pride ourselves on our collaborative and dynamic work environment. Our company culture is built on the values of innovation, customer-centricity, and teamwork. As a Co-op student, you will be an integral part of our team, contributing to the design and delivery of exceptional customer experiences. You can expect:

• A supportive and inclusive work environment that encourages creativity and innovation
• Opportunities to collaborate with cross-functional teams and contribute to high-impact projects
• A culture that prioritizes continuous learning and professional development
• A comprehensive benefits package and competitive compensation

Compensation, Perks, and Benefits

At blithequark, we offer a comprehensive compensation package, including:

• Competitive salary and benefits
• Opportunities for professional development and growth
• A dynamic and inclusive work environment
• Access to cutting-edge technology and tools
• A comprehensive benefits package, including health insurance, retirement savings, and paid time off

Conclusion

If you are a motivated and creative individual with a passion for customer experience design, we encourage you to apply for this exciting Co-op opportunity at blithequark. As a Co-op student, you will have the chance to work with a talented team of professionals, contribute to the design and delivery of exceptional customer experiences, and gain valuable skills and knowledge to launch your career. Don't miss out on this opportunity to join our team and help us shape the future of customer experience design. Apply now to take the first step in an exciting and rewarding career with blithequark.