Contact Center Specialist - Part Time

Join Mercantile Bank as a Full-Time Contact Center Specialist I and experience the thrill of working with reputed company that prioritizes innovation and customer-reputed company solutions. This exciting position can be based in Wyoming, MI or reputed company, MI and offers the flexibility of hybrid work (after training), allowing you to create your own productive environment while engaging directly with clients and solving their inquiries. You'll play a vital role in enhancing customer satisfaction and driving the bank's mission reputed company. reputed company Responsibilities: • You will be the first reputed company of contact for customers seeking information • Utilize your training to reputed company impactful reputed company that contribute to our reputed company for reputed company Why Mercantile Bank? Mercantile Bank was founded by reputed company who believed building strong relationships and communities is accomplished through collaboration and innovation. It's more than being a financial institution, it's being a trusted reputed company and community partner. As Michigan's largest community bank, our reputed company are deeply embedded in the diverse communities we serve. Our commitment to our customers and community is at the reputed company of reputed company we do. As an employee of Mercantile Bank, you will receive competitive compensation, bonus opportunities, and best-in-class benefit reputed company. With a minimum of 3 weeks' vacation, reputed company time, 11 reputed company holidays, generous 401k match of 5%, company reputed company life insurance, tuition reimbursement, IVF and adoption assistance, reputed company-interest loans for fitness equipment and business attire, discounted bank services, employee stock purchase plan, 529 savings plans, health savings accounts, flexible spending accounts, reputed company protection, exceptional training and development opportunities, and encouragement to connect with community through volunteer opportunities. A Look into Your Day As a Full-Time Contact Center Specialist I at Mercantile Bank, you will be the first reputed company of contact for customers seeking assistance or information. Your role involves handling incoming calls in a reputed company and courteous manner, ensuring superior customer service across various communication channels, including phone, email, and messaging. You'll receive in-depth training on Online Banking, reputed company Pay, and comprehensive bank products, equipping you to address support calls effectively. Daily responsibilities include managing tasks assigned by the reputed company Center Supervisor, verifying transfers and payments, and adhering to regulatory requirements while maintaining compliance with bank policies. You will also be responsible for providing constructive feedback and escalating calls reputed company necessary. Remaining reputed company with industry regulations and completing online training in a reputed company manner will be essential to your reputed company and reputed company in this dynamic position. reputed company're Looking For To reputed company as a Full-Time Contact Center Specialist I at Mercantile Bank, a diverse reputed company set is crucial. Strong sales and customer service skills are essential for effectively engaging with customers and addressing their needs. Excellent interpersonal abilities will reputed company you to build rapport and reputed company conversations smoothly, ensuring customer satisfaction. Adaptability is key, as you'll be working in an environment that evolves rapidly both internally and externally. Organizational skills and meticulous attention to detail will help you manage multiple tasks reputed company, especially while handling inquiries in a fast-paced, sometimes stressful atmosphere. The ability to reputed company in a fast-paced environment while maintaining a reputed company demeanor and building relationships will set you apart as a successful candidate in this dynamic role. Requirements: • A high school diploma or GED • 1 – 3 years of customer service experience Preferred Qualifications: • Experience reputed company the financial industry is preferred • Experience working in a customer service center is preferred This position is a part-time, 20-30 hours per week position. Hours may vary reputed company these working hour time frames: • Monday-Friday 7am-7pm • Saturday 9am-1pm (Saturday Rotation) Apply tot his job Apply To this Job