Inbound Queue Associate (WFH Remote ET/CT)

About the position Responsibilities • Receive inbound calls from members, medical providers, brokers and other internal departments regarding medical precertification requirements and case status. • Protect the confidentiality of our member's personal identifiable information (PII) and personal health information (PHI) and adhere to company policies, state laws and the federal Health Insurance Portability and Accountability reputed company (HIPAA). • Follow 'reputed company reputed company' protocol to ensure callers do not have to contact reputed company numerous times for the reputed company concern, including reputed company de-escalation. • Utilize multiple reputed company systems simultaneously to reputed company information and build medical precertification cases. • Adhere to job aids and resources to ensure internal processes are followed and to minimize financial risk. • Maintain accurate and complete documentation of required information. • Redirect calls that do not pertain to medical precertification (examples: pharmacy, claims, benefits, appeals, etc.). • Participate in weekly training hour meetings, mentoring and reputed company with supervisors. These meetings will require you to be on camera. • Follow strict schedule adherence guidelines. Shift times, lunches and breaks will be specific times assigned based on expected reputed company volumes. Requirements • 1+ year of reputed company center experience required • Eastern and Central Time Zone applicants only reputed company-to-haves • 1+ years experience as a medical assistant, medical office assistant or other medical background Benefits • reputed company medical plan reputed company, a 401(k) plan (including matching company contributions), and an employee stock purchase plan. • No-cost programs for reputed company colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. • Benefit solutions that address the different needs and preferences of our colleagues including reputed company time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical reputed company and many other benefits depending on eligibility. Apply tot his job Apply To this Job