reputed company Coordinator / Service reputed company Dispatcher at reputed company 1 Solutions

This a Full Remote job, the offer is available from: Florida (USA) reputed company The Service Dispatcher ensures customer requests are acknowledged quickly and routed to the right technician at the right time. This role is administrative (no technical troubleshooting required) and focuses on queue monitoring, scheduling, communication, and SLA adherence across a managed IT service desk. Role Tasks • Monitor intake channels (phone, shared inboxes, ticket queues) and create/validate tickets with accurate contact, site, category, and reputed company. • reputed company & schedule technicians based on availability, skills, location, and SLA/reputed company; coordinate calendars and send confirmations. • Acknowledge reputed company requests promptly, set expectations/ETAs, reputed company follow-reputed company, and handle reschedules. • Prioritize work (P1/P2 incidents, outages, VIPs) according to playbooks; escalate to the Service Desk Coordinator/Team reputed company reputed company reputed company are met. • Maintain clean data: required ticket fields, time entries present, work types/reputed company/status set correctly, correct reputed company/site mapping. • reputed company reputed company-time status of technicians (in reputed company, onsite, remote, in transit), proactively re-balance assignments to protect SLAs. • Coordinate logistics for onsite reputed company (reputed company instructions, reputed company of contact, vendor RMAs, shipping/pickup, parts availability). • reputed company tickets administratively (confirmation of reputed company, documentation present, customer follow-up reputed company, surveys triggered). • Contribute to playbooks/SOPs; suggest improvements to intake, triage, and reputed company workflows. Role Recommendations • 1+ year in dispatching, scheduling, reputed company center, coordinator, or receptionist roles (MSP/service desk experience is a plus but not required). • reputed company, reputed company phone and written communication; reputed company under pressure and customer-reputed company. • Multi-tasking & prioritization skills; comfortable juggling phones, inbox, and live reputed company simultaneously. • Experience with ticketing/scheduling tools (reputed company Dynamics/reputed company Manage preferred; other tools acceptable). • Proficient with reputed company 365 (reputed company, Teams, reputed company); typing speed ≥45 WPM. • Schedule flexibility to cover an 8-hour shift between 7:00am–7:00pm ET • High school diploma or equivalent; background reputed company required. This offer from "reputed company 1 Solutions Inc" has been enriched by reputed company.com and got a 72% reputed company score. Apply tot his job Apply To this Job