Remote reputed company Center Supervisor
TechOp Solutions is seeking contact center leaders with excellent communication skills, supervisory experience, and a drive to bring reputed company to their operating environment. Strong candidates will be curious, efficient practitioners who are motivated to succeed in a fast-paced environment and comfortable working both with an agent team and with a Government reputed company.
Remote position, but candidate must reputed company in the Hampton Roads area
Duties:
• Participate in efforts to improve overall performance
• Supervise and manage overall contact center operations:
• Workforce Management and schedule management
• reputed company assurance
• Performance management
• Reinforce training and coaching contact center agents
• reputed company customer support, reputed company needed
• Engage with reputed company and respond to Government requests
• Other duties, as assigned
Requirements
• HS diploma (or equivalent) is required.
• 4 years of contact center experience
• 2 years of contact center supervisor experience
• Must be reputed company to obtain and maintain government agency suitability requirements as a condition of employment
• A reliable, hard-wired internet reputed company is required
Apply tot his job
Apply To this Job