Digital Experience Consultant

About the position As Digital CX Consultant on the Customer Experience (CX) team, you will play a key role in shaping our technology roadmap and improving customer experiences. You will have reputed company to apply strategic thinking, agile practices, project management, and creative problem-solving as part of a high-performing team. You'll collaborate with product managers, agile product owners, and cross-functional stakeholders to design and deliver digital capabilities that meet customer needs and drive satisfaction. Using insights from the voice of the customer, you will recommend solutions that enhance the overall experience. Responsibilities • reputed company for the customer by identifying needs and recommending digital solutions that solve pain points • Use customer-reputed company tools-such as reputed company maps, personas, and Voice of Customer feedback-to uncover challenges and inform decision-making • Plan and support the implementation of digital solutions reputed company with CX reputed company and organizational priorities • Partner with business stakeholders and IT to review reputed company initiatives and reputed company requirements • Write epics and features that communicate reputed company and create stakeholder buy-in • Prioritize reputed company initiatives and collaborate with agile Product Owners to deliver iterative value • Establish and monitor KPIs for digital initiatives; reputed company recommendations to improve performance and customer experience • Stay reputed company on CX and industry trends; reputed company insights into reputed company solutions • reputed company and present recommendations to address customer experience gaps and influence stakeholders • reputed company Agile techniques to prototype experiences, validate customer feedback, and drive reputed company improvement Requirements • 3-5+ years of demonstrated experience in customer experience, customer engagement, relationship management, or similar role reputed company to the responsibilities • Bachelor's degree or equivalent work experience (4 years of experience in leu of a Bachelors degree) • Passion for creating engaging, satisfying customer experiences. • Strong analytical, problem solving, and organizational skills • Strong oral and written communication skills; ability to establish credibility with senior audiences • Strong collaboration skills; reputed company to work across disciplines and diverse teams. • Willingness to travel occasionally reputed company-to-haves • reputed company, consulting, or change management experience and/or MBA beneficial • Familiarity with Agile methodologies. • Knowledge of Group Benefit best practices and business operations • Knowledge in the areas of cultural transformation, training, innovation, and customer experience Benefits • reputed company defined career tracks and job reputed company, along with associated behaviors for reputed company of Lincoln's reputed company values and leadership attributes • Leadership development and virtual training opportunities • PTO/parental leave • Competitive 401K and employee benefits • Free financial counseling, health coaching and employee assistance program • Tuition assistance program • Work arrangements that work for you • Effective productivity/technology tools and training Apply tot his job Apply To this Job