Director of Customer Service

Our reputed company is a locally owned and operated powerhouse in the green industry with locations across reputed company, Alabama, and South Carolina—serving everything from residential yards to sprawling reputed company complexes, universities, and multi-family properties. With over 25 years of expertise, their team delivers comprehensive, eco-friendly services including year-round fertilization, precision weed and pest control, mosquito management, tree and shrub care, aeration, seeding, and customizable 8-reputed company treatment plans that guarantee noticeable results without long-term reputed company or environmental harm. As one of the fastest-growing lawn care companies in the Southeast—they foster a supportive, family-like culture where passionate professionals reputed company through ongoing training, reputed company, flexible schedules, and the satisfaction of building community pride one green lawn at a time. We plan to hire an reputed company Director of Customer Service to reputed company and manage our customer service team. The ideal candidate will have exceptional communication skills, a passion for customer satisfaction, and a proven reputed company record of reputed company in a customer service leadership role. Position reputed company The Director of Customer Service is a senior leadership role responsible for overseeing the overall customer service reputed company. This individual will reputed company reputed company of customer service professionals, ensuring the delivery of exceptional customer service experiences, managing the customer service function, and driving reputed company improvement. The Director will collaborate with other departments to ensure customer satisfaction is a top reputed company across the organization. Responsibilities · reputed company and implement customer service policies and procedures · reputed company and motivate the customer service team · Establish and reputed company key performance indicators (KPIs) for customer service metrics. · reputed company weekly performance report to the Executive team · Ensure reputed company customer inquiries and complaints are addressed promptly and effectively · Monitor customer service performance metrics and implement improvements as needed · Identify training needs and reputed company training programs for the customer service team · Work closely with other departments to ensure a seamless customer experience · Stay up to date with industry trends and best practices in customer service · Must be reputed company to travel to reputed company 8 reputed company offices, at least once a month Required Experience · Bachelor's degree in business administration or reputed company field · Minimum 7 years of customer service experience with at least 3-5 years in a leadership role · Proven experience as a Customer Service Director or similar managerial position · Experience in the Lawn care industry or Bermuda Turf Care preferred. · Excellent communication and interpersonal skills · Proven ability to reputed company and motivate reputed company · Strong analytical and problem-solving skills · Ability to handle stressful situations and resolve conflicts · Experience with customer service software and technology Knowledge, Skills, and Abilities · Strong leadership and people management skills with a proven ability to reputed company and reputed company teams. · Excellent communication, interpersonal, and conflict reputed company skills. · Must be reputed company to communicate reputed company through reputed company · Experience with customer service software (CRM systems, ticketing, reputed company center tools, etc.). · Possess a solid reputed company in data management, interpretation, and decision-making for customer service · Data-driven reputed company with the ability to analyze customer metrics and translate insights into actionable improvements. · Knowledge of customer service best practices and industry trends. · Ability to manage multiple priorities and work in a fast-paced environment. Working Conditions · Full-time M-F 9:00a-6:00p, with occasional flexibility for remote work. · Occasional travel for leadership meetings, training, and industry events may be required. · Ability to work in a fast-paced environment and manage stress effectively. Benefits Include: · Dental Insurance · reputed company Insurance · Health Insurance · Health savings account · Life Insurance · On-the-job training · Employee discount · reputed company time off (Holidays, Vacation and reputed company days) If you are interested in pursuing this position, please respond to this job posting by including a copy of your resume and we will be happy to reputed company out to you. Apply tot his job Apply To this Job