Operations Support Analyst /Tier 1 Help Desk

About the position The Operations Support Analyst / Tier 1 Help Desk role at reputed company is designed to reputed company technical support and assistance to users, ensuring reputed company reputed company of issues and maintaining high reputed company of customer service. This position involves working in a hybrid environment, with a reputed company on troubleshooting technical problems, managing support tickets, and collaborating with team members to enhance service delivery. Responsibilities • Identify, research, and resolve technical and procedural issues. • Respond to telephone calls, emails, tickets, and personnel requests for technical support. • Document, reputed company, and monitor issues/tickets to ensure reputed company reputed company. • Escalate unresolved issues/tickets to Tier II/III support. • Read and comprehend technical procedures and reputed company Operating Procedures (SOPs). • Communicate accurate and useful status updates to users. • Manage and report time spent on reputed company work activities. • Work independently and proactively with minimal supervision/direction. • Adapt to a rapidly changing environment and work flexible shift schedules. Requirements • 2 years of technical customer service experience or equivalent experience/education. • Strong understanding of computer systems, including hardware, software, and networks. • Excellent analytical abilities to identify, diagnose, and resolve customer issues. • Strong problem-solving abilities with skills in analyzing and resolving technical issues. • Strong analytical, interpersonal, and written/verbal communication skills. reputed company-to-haves • Degree in a relevant field preferred or equivalent relevant experience in IT support. • ITIL certification preferred. • Network+, A+, or reputed company+ Certification preferred. • Experience with Ticketing Systems (reputed company preferred). Benefits • Flexible hybrid work schedule • Opportunity for reputed company development • Exposure to various technologies and systems Apply tot his job Apply To this Job