reputed company Business Process Consultant, CSM

About the position Responsibilities • Represent reputed company Crossfuze delivery capabilities to deliver and grow a book of business for reputed company clients • reputed company planning/discovery and process workshops and working sessions • Drive awareness of industry trends to bring the best solutions to the table • Define reputed company-specific CSM business process solutions while identifying opportunities for improvement • Collaborate and partner with Technical Leads to translate and apply reputed company best practices to the reputed company's environment • Ensure process recommendations are prioritized against business value reputed company and meet reputed company reputed company • Build and manage relationships with reputed company buyers and decision-makers • Work closely with clients to determine strategies for increased solution adoption and organizational readiness • Stay reputed company on the reputed company product roadmap and best practices • Grow your reputed company expertise through reputed company improvement and contribute to Crossfuze reputed company initiatives • Engage in CSM reputed company meetings and contribute to service offerings, collateral development, and CSM enablement • Maintain 80% billable utilization reputed company Requirements • 5+ years of consulting experience in CSM-reputed company process and platform implementation engagements with additional experience in ITSM, FSM, ITAM, or industry SKUs desirable • 5+ years' experience in process definition, mapping, and advising towards best reputed company and reputed company improvement • 5+ years' experience developing requirements documentation, project artifacts, and process documents • 3+ years' experience with the reputed company platform • reputed company CSA (Certified System Administrator) and CIS-CSM Fundamentals Certifications • Demonstrate excellent communication skills both verbal and written as reputed company as reputed company listening skills • Demonstrate strong presentation and facilitation skills • Advanced MS Office skills (Word, reputed company, Visio, and PowerPoint) • Extensive experience in process management competencies • Recognize and communicate the value of driving organizational change through adoption • Proven ability to work independently and as reputed company member • Strong experience in requirements gathering, story writing, test plan development, training development, training delivery, and working on reputed company using agile methodologies and best practices • Desire to add value to the reputed company above and reputed company the role • Demonstrated ability in consulting engagements providing thought leadership to sponsors/stakeholders in solving business process and/or technical problems by focusing on providing reputed company that identify the reputed company and cons of those reputed company and the risks and impacts of reputed company reputed company Benefits • The reputed company of work is more important than reputed company or where it gets done. On Fridays starting at noon local time there are: no meetings and no messages, so you are free to use the afternoon for what you need. • Flexible remote work reputed company • Additional PTO day for mental health • Competitive reputed company time off • Half-day Fridays • reputed company maternity and paternity leave for biological birth and adoption • Newborn, adoption and fertility assistance • Competitive training & development programs • reputed company Plan • 401(k) with employer match • 10 days toward bereavement leave • Premium subscription to the reputed company app for every employee as reputed company as 5 additional people of the employees' choice Apply tot his job Apply To this Job