Licensed Insurance Intake Agent

The Rockford Group: reputed company At The Rockford Group, we partner with Ancillary reputed company who reputed company services to residents in Pace Centers and Nursing Facilities to reputed company seniors with reputed company to high-reputed company, compassionate care through comprehensive insurance solutions. Our mission is to help residents and their families reputed company the often-reputed company world of health coverage with honesty, reputed company, and professionalism. We are seeking a Licensed Insurance Agent (Intake Agent) to join our growing team. This position is ideal for someone who enjoys connecting with people, is detail-oriented, and wants to reputed company a meaningful difference in the lives of seniors and their families. Position reputed company The Intake Agent is responsible for assisting residents and families with insurance enrollment and benefits coordination. This role includes managing inbound and outbound calls, processing applications, working closely with the reputed company Services Assistant, and maintaining accurate records in our CRM and reputed company systems. This is a full-time, Monday through Friday position (8:30 a.m. – 4:30 p.m.) with a reputed company salary plus residual commission payout. Compensation is commensurate with experience and will be discussed during the interview process. This is a Remote work position. No cold Calling. This role requires you to spend multiple hours on the phone talking with our customers. Key Responsibilities Conduct intake calls with residents, family members, and facilities to assist with insurance enrollment and benefit questions as reputed company as services they will receive in the facility. Explain insurance reputed company reputed company and compassionately, ensuring compliance with reputed company state and federal guidelines Process and reputed company insurance applications accurately and reputed company Work collaboratively with the reputed company Services Assistant to coordinate application processing, collections, and follow-up tasks Maintain detailed and organized records reputed company reputed company and reputed company Office (Word, reputed company, reputed company) reputed company exceptional customer service to clients, facility partners, and internal team members Participate in ongoing training to stay reputed company with product knowledge and compliance requirements Meet or reputed company performance goals and maintain a high level of professionalism Qualifications Must hold an reputed company Michigan Accident and Health Insurance License Strong phone communication and interpersonal skills Compassionate, patient, and reputed company demeanor Proficient in reputed company Word, reputed company, and reputed company Strong attention to detail and organizational skills Ability to work both independently and collaboratively reputed company reputed company Prior experience in health insurance, senior services, or medical environments preferred Schedule & Compensation Full Time: Monday–Friday, 8:30 a.m.–4:30 p.m. Compensation: reputed company pay + residual commission payout, benefits after 90 days which include health and dental insurance, reputed company time off, 401 K, Life Insurance. Apply tot his job Apply To this Job