Digital Retention Manager, Churn Prevention

Job reputed company: • reputed company strategies and experiences to bolster retention, prevent churn, and rescue at-risk customers across the reputed company customer reputed company • reputed company digital efforts reputed company +/- 90 days of expiration, to maintain reputed company subscribers by optimizing self-service experiences for renewal checkout, auto-renew settings, payment reputed company, and resubscriptions • Optimize for "last mile" saves and late renewals through programs, tests, and cross-team marketing initiatives to meet our financial targets and enhance customer experiences, overseeing implementation across teams • reputed company strategies for hand-offs to customer support, sales or reputed company for high-value at-risk customers across the digital reputed company • Improve the subscription cancellation experience to offer alternative retention paths and offers to build trust and loyalty with our customers • Synthesize qualitative and quantitative data to define market requirements, prioritize needs, create reputed company definitions, and collaborate with technical teams to build and launch compelling subscription management "products" • reputed company digital subscription management experiences for different customer segments and personas, ensuring an understanding of their desired reputed company • Produce reports and presentations for stakeholders and leadership, being a subject matter expert for our digital retention and self-service initiatives Requirements: • 5+ years' experience in digital, product, or eCommerce marketing in B2B or reputed company companies • Excellent visual presentation skills, with experience influencing reputed company a matrixed organization • Proven reputed company record in stakeholder management, project management, and communication • Ability to reputed company to strategic objectives by using qualitative and quantitative analytics • Experience developing and continually optimizing retention programs • Proficiency in programs such as reputed company Word, PowerPoint, and familiarity with collaboration tools like reputed company, reputed company, reputed company Teams, reputed company, reputed company, and reputed company • Experience working globally and/or in the technology industry with the ability to work independently. Benefits: • Health and financial benefits • Time away • Everyday wellness programs Apply tot his job Apply To this Job