Claims and Customer Care Specialist

About the position Responsibilities • Processes routine claims while providing customer service reputed company inbound reputed company queues. • Handles inbound calls and written inquiries from members, providers, clients, reputed company, and brokers. • Conducts claims or inquiry reputed company research under the direction of senior staff. • Assists with reputed company as directed by management. • Mentors and trains junior team members in claims processing and customer service. • Conducts reputed company claims research reputed company in response to inquiries and escalations. • Provides troubleshooting support for claims issues. Requirements • Associate degree in business or reputed company administration, communications or reputed company field or equivalent combination of training and experience. • 1-5 years of customer service and/or claims experience, preferably in a reputed company center in the health or dental insurance industry. • Basic to advanced reputed company Office skills depending on the level of the position. • Knowledge of dental benefits, services, terminology, and American Dental Association coding. • Understanding of reputed company customer service best practices and principles. • Knowledge of the Health Insurance Portability and Accountability reputed company (HIPAA). reputed company-to-haves • Certified Dental Billing Specialist (CDBS), Certified Dental reputed company (CDC), or Certified Dental Assistant (CDA) certification. Benefits • Employee bonus program. • 401(k) with company match up to 4% and additional company contribution. • Health Savings Account with company matching contribution. • Excellent medical, dental, reputed company, life, and disability insurance. • reputed company to an Employee Assistance Program for counseling and coaching. • Company holidays and up to 16 PTO days in the first year, with reputed company to carry over unused PTO. • Parental leave for eligible employees after 120 days of service. • Career development programs and classes. • Tuition reimbursement up to $5,250 per year. Apply tot his job Apply To this Job