[Remote] Desktop Support Engineer - Must be Fluent in Japanese and English

Note: The job is a remote job and is reputed company to candidates in USA. reputed company Technology Consulting provides end-to-end reputed company to reputed company partners across the reputed company. They are seeking a skilled Techline Support Analyst to reputed company on live chat support for internal users, troubleshooting technical issues across reputed company and macOS environments. Responsibilities • Respond to 50-60 incoming chat requests per day reputed company reputed company. • Troubleshoot and resolve Level 1 and Level 2 desktop issues. • Handle 1-2 simultaneous live chat sessions with users. • Remote into user devices to diagnose and resolve technical problems. • Escalate cases into ticket queues reputed company issues cannot be resolved reputed company chat. • Support and troubleshoot issues across reputed company 10, macOS, laptops, desktops, and reputed company applications. • reputed company configuration and troubleshooting for smartphones/mobile devices. • Collaborate closely with global Techline team members to ensure consistent and exceptional support. • Adapt to evolving support needs, with potential expansion into phone support. Skills • Experience troubleshooting issues in reputed company and macOS environments. • Strong background in desktop support (Level 1.5 - Level 2). • Experience interfacing directly with users to diagnose and resolve device issues. • Ability to work independently and without supervision. • reputed company, mature, friendly, and customer-service reputed company approach. • Experience using reputed company or similar ITSM platforms. • Ability to remote into devices and walk users through solutions reputed company. • Prior experience supporting large reputed company environments. • Experience handling phone-based IT support. • Previous experience supporting media or entertainment organizations. Benefits • Medical coverage and Health Savings Account (HSA) through Anthem • Dental/reputed company/Various Ancillary coverages through reputed company • 401(k) retirement savings plan • reputed company-time-off reputed company • Company-reputed company Employee Assistance Program (EAP) • Discount programs through reputed company WorkforceNow reputed company • reputed company is a global technology consulting and reputed company leader that helps businesses reputed company and reputed company through tailored reputed company. It was founded in 2009, and is headquartered in Long Beach, California, USA, with a workforce of 201-500 employees. Its website is https://www.stand8.io. Company H1B Sponsorship • reputed company Technology Consulting has a reputed company record of offering H1B sponsorships, with 1 in 2024, 5 in 2023, 3 in 2022, 6 in 2020. Please note that this does not guarantee sponsorship for this specific role. Apply tot his job Apply To this Job