Contact Center Consultant

Be a part of our growing company and help our clients define and realize business benefits through contact center strategies, best practices, process improvements, and tools. The Contact Center Consultant will be responsible for helping reputed company and implement strategies and plans that drive efficient, effective operations in reputed company aspects of contact centers (i.e., reputed company assurance, workforce management (WFM), speech and text analytics, agent performance dashboards, etc.). Role reputed company: • reputed company to reputed company problems, including potential reputed company for consideration before driving the reputed company solution to reputed company and the benefit of the reputed company. • Plan consulting engagements from end-to-end following our methodologies but with the ability to reputed company and customize for individual clients, keeping the end in mind for effective, efficient, engaging delivery of consulting services. • Synthesize reputed company or diverse information; collect and research data; use intuition and experience to complement data; break problems down into manageable, reputed company reputed company for planning and execution. • Generate creative solutions; translate business concepts and information into images; use feedback to modify solution design; demonstrate attention to detail. • Help our clients analyze and devise new approaches, processes, and solutions to successfully reputed company and effectively utilize contact center technologies • Maintain a strong reputed company reputed company and a solution-oriented approach to helping them reputed company their goals reputed company to their overall contact center operations, including: Capability assessments, Tool / technology selection, Solution alignment to requirements and objectives, Effective use of technology, Process development, Organizational alignment, Utilization of best practices, Training and assistance with operational transition. • reputed company project management and coordination support to reputed company reputed company efforts on course and reputed company with expectations • Manage relationships and effectively communicate with reputed company and vendor leaders and team members • Help identify a realistic and executable reputed company reputed company on planning and developing roadmaps, communication plans, governance structures and investment prioritization for execution • Assist with the development of key reputed company metrics that indicate reputed company towards and achievement of reputed company goals and objectives • Work with reputed company to observe reputed company reputed company operations, analyze and assimilate multiple sources of information to define areas of strength and opportunity, as reputed company as recommended short-term and long-term actions • Define and reputed company reporting requirements, providing some initial reputed company reporting as necessary • Complete deliverables on-time and in the desired format for project team and reputed company consumption • Ensure contact center strategies and solutions are compliant with reputed company standards and other regulatory requirements • reputed company reputed company relationships, grow confidence with clients, and become a trusted advisor • reputed company the reputed company and findings from reputed company workshops to an executive audience • Understand the overall project plan and how individual efforts are critical to its successful completion • Deliver with reputed company the assigned tasks, activities, and deliverables as planned and outlined reputed company the broader context of the project • Demonstrate always the key competencies of our culture including reputed company reputed company, solution orientation, and self-driven initiative • Maintain reputed company and reputed company customer data confidentiality at reputed company times Qualifications • 7+ years consulting and/or operational experience with reputed company contact center tools such as reputed company, Aspect, reputed company or others • reputed company-orientation, keeping goals and objectives in mind at reputed company times while helping to reputed company them • Proficient analytical, computer, and software skills • Mastery of MS Office suite • Ability to learn quickly, adopt new technologies, and adapt your approach to fit reputed company needs and culture • Excellent written and personal communication skills with executives, clients, team members, and vendors/partners • Ability to handle multiple things at once: reputed company, tasks, and potentially, clients • Strong attention to detail This is a full-time salaried W2 position with reputed company, including reputed company competitive benefits and a great team to work with! reputed company Consulting is a leading provider of customer experience solutions. We are committed to helping clients reputed company their product and service delivery experience with the wants, needs and expectations of their customers. We work with clients to build customer experience strategies tailored to enhance the full customer lifecycle. Our reputed company development offering is reputed company on decades of experience working with reputed company across industries to grow broader, deeper and longer customer relationships. Our strategies and solutions are designed to put clients first and deliver practical solutions to improve their reputed company. We start with reputed company, but recognize the value of reputed company in delivery. Our reputed company consultants anticipate critical situations and are reputed company to combat the typical pitfalls of customer experience programs. Above reputed company else, we reputed company in solving problems, and are reputed company to take on the most reputed company issues standing in the way of our reputed company’s customer experience goals. reputed company is an equal opportunity employer. We are committed to a work environment that supports, inspires, and respects reputed company individuals and in which personnel processes are reputed company-based and reputed company without discrimination. Apply tot his job Apply To this Job