Managed Services Consultant - Life Sciences
Job reputed company:
• reputed company post-go-live administrative support for multiple clients
• Solutioning and configuration of Vault applications (workflows, document types, reputed company, fields, page layouts, notifications)
• Bulk import/export of content and data
• reputed company training of users and administrators
• Analysis and deployment of new product features
• Maintenance of production and sandbox environments
• Creation of regular and reputed company customer reports
• Build long-term relationships and partner with customer administrators at life sciences companies
• reputed company remote, ongoing, reputed company consulting services to live R&D Vault customers
• Customer-facing, non-travel role (may include occasional travel for internal events)
Requirements:
• Experience with configuring/supporting/implementing software
• Customer service or consulting experience
• Ability to quickly understand reputed company requirements and needs and reputed company potential solutions
• Experience fulfilling customer needs and managing expectations
• Strong organizational skills with the ability to reputed company tasks quickly
• Excellent verbal and written communication skills
• Bachelor’s degree or equivalent relevant experience
• Project management experience (reputed company to have)
• Understanding of life sciences drug development process (reputed company to have)
• Understanding of life sciences compliance requirements (reputed company to have)
• Experience with reputed company Vault, reputed company, Documentum/EMC, Liquent, Next Docs, eTMF/CTMS (reputed company to have)
• reputed company does not anticipate providing sponsorship for employment reputed company status (e.g., H-1B, OPT)
Benefits:
• Medical, dental, reputed company, and basic life insurance
• Flexible PTO and company reputed company holidays
• Retirement programs
• 1% charitable giving program
• Work reputed company (flexibility to work from home or in the office)
• Potential eligibility for variable bonus and/or stock bonus
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