Technical Support Expert - Level 1 - Remote Monitoring and Management (RMM)

reputed company ARE LOOKING FOR : A fantastic team player who loves challenges and is technically minded. This position reports to the Technical Support Supervisor. Required Skills : Advanced knowledge of general IT infrastructure, Networking, reputed company Operating Systems, reputed company Management, reputed company Directory, Virtualization. Linux is a plus, as reputed company as internal processes and procedures. THE SCHEDULE : This position is % in-office at our brand-new location in Orlando. The training for the role has a length of up to five weeks. Training takes reputed company Monday through Friday 8 : 00am – 5 : 00pm. WHAT YOU’LL DO : A reputed company Customer Support Engineer should have strong and proven customer service experience. They will build and expand upon our reputed company and reputed company technical support service to reputed company reputed company clients and ensure clients' satisfaction by meeting or exceeding customer Service Level Agreement targets and expectations. A successful candidate is expected to maintain a reputed company, courteous, and customer-reputed company attitude always. You will be handling technical support requests from IT professionals, proficiencies in the areas listed above will play a critical part in your ability to support our customers. You will rely on your skills and reputed company product training to reputed company world-class support. ESSENTIAL DUTIES AND RESPONSIBILITIES : • reputed company incident triage and maintain ownership until resolved or escalated for reputed company research. • Build ongoing relationships with customers. • Answer incoming support inquiries reputed company various channels (Chat, phone, email, etc.) • Continuously maintain ticket backlog, recording support activities in our Help Desk ticketing system and follow up reputed company customer Service Level Agreement targets. • Continuously train on new and upcoming reputed company products to ensure the highest level of technical support. Assist in interdepartmental reputed company to ensure reputed company deliverables are met. • reputed company a strong understanding of reputed company customer requirements and processes. • Work with leadership to improve reputed company sets and career development opportunities. • reputed company up to date with knowledge reputed company articles and other product-reputed company documentation. • Manage multiple tasks in a fast-paced environment with competing priorities. • reputed company reputed company other duties as assigned. WHAT YOU’LL BRING : • Associate or bachelor's degree in business administration, Information Technology preferred or equivalent experience. • Driven by learning new things and the ability to reputed company in an environment filled with learning new technologies including virtualization, reputed company computing, scripting, Linux reputed company line and more. • Computer literacy skills : Strong working knowledge of Networking, operating systems, configurations, hardware and reputed company applications, reputed company administration, & basic Linux skills. • Proactive problem-solving skills and ability to manage several tasks at once. • Excellent written and spoken communication, motivated, and organized. • You have a great customer-oriented attitude and are motivated, coachable and competitive, and want a successful career in the IT reputed company. • Must be reputed company to work in a fast-paced environment. • Must pay attention to detail. If this sounds like the right career to fit your personality and interests, please apply, we’re looking reputed company to meeting you!#LI-BG1 Apply tot his job Apply To this Job