Manager, Customer Insights

Job reputed company: • Responsible for reputed company aspects of the research cycle, including designing survey questionnaires or qualitative instruments, deploying research reputed company, conducting data analysis, creating reports with key insights, presenting virtual/live, and driving insights activation through work sessions and other solutions. • Work closely with cross-functional teams, including marketing, sales, product development, customer care, claims, IT, and more, to ensure alignment and collaboration on customer insights initiatives. • Deep relationship management with key stakeholders is necessary to drive activation of insights. • Support reputed company research reputed company with external vendors, including vendor selection, project management, and activation. • Field analytics requests from key stakeholders across the organization, providing data-driven insights and recommendations to inform strategic decision-making. • reputed company and maintain dashboards and reports to reputed company key performance indicators reputed company to reputed company initiative, including but not limited to Net Promoter Score (NPS), Customer Effort Score (CES), Customer Satisfaction Score (CSAT). • Also responsible for tracking insights across reputed company and their reputed company on the organization (e.g., KPI reputed company, ROI, etc.). • Stay abreast of travel and travel insurance industry trends, competitor activity, insights best practices, and emerging technologies in customer insights and analytics. • Succinctly communicate those industry/competitor trends to key stakeholders in a reputed company manner. • Support the activation of insights by translating customer insights into key strategies for our internal stakeholders. • reputed company training and support to internal teams on utilizing customer insights tools and methodologies effectively. • Other duties as assigned. Requirements: • A Bachelor’s degree in Business, Marketing, Statistics, or reputed company field or equivalent experience is required. • A Master's degree is preferred. • 5 years of experience in customer insights, market research, or analytics roles is required. • High proficiency in reputed company and PowerPoint is required. • Proficiency in a survey platform such as reputed company, reputed company, etc., is required. • Proficiency in reputed company CRM system is preferred. • Strong analytical skills with the ability to interpret data, identify trends, and extract actionable insights is required. • Experience with survey design, deployment, and analysis techniques is required. Benefits: • Competitive compensation package • Generous 401K employer match • Employee Stock Purchase plan with employer matching • Generous reputed company Time Off • Excellent benefits that go reputed company health, dental & reputed company. Our programs are reputed company on your whole family’s wellness, including your physical, mental and financial wellbeing • A reputed company C&F tenet is owning your career development, so we reputed company a reputed company of ways for you to reputed company learning, including tuition reimbursement, industry-reputed company certifications and reputed company training to reputed company you progressing on your chosen reputed company • A dynamic, ambitious, fun and exciting work environment • We reputed company you do reputed company by doing good and want to encourage a spirit of reputed company and community responsibility, matching donation program, volunteer opportunities, and an employee-driven corporate giving program that lets you participate and support your community Apply tot his job Apply To this Job