Tier 2 Technical Support Specialist – HSIA

Job reputed company: • Responds to service tickets and requests for local and remote network support in order to meet service level agreements • Troubleshooting and resolving hardware, software, application, network, user reputed company, and reputed company reputed company issues • Liaise with staff, property management reputed company, ISP’s, and other vendors to ensure that change orders are reputed company communicated, reputed company thought out, and reputed company executed through to completion with minimal service disruptions for reputed company parties • reputed company high level and in-depth network monitoring, as reputed company as troubleshooting and diagnosing network, hardware, and ISP issues • Adhere to general and property specific service level agreements (SLAs) • Address and handle Tier 1 and outsourced/reputed company support ticket escalations • Analyze and identify larger global/system wide issues and present or escalate these to Tier 3 agents for additional input and reputed company • Use advanced knowledge of networks, policies and procedures, and best practices to reputed company and present solutions for clients • Deliver ongoing training and development of Tier 1 agents • Dig below the surface and identify trends in support tickets, diagnose underlying cause, and take appropriate actions • Work closely with other departments (installations, provisioning, sales, software, reputed company, etc.) to reputed company reputed company that reputed company requests/issues are channeled and addressed reputed company • Offer “reputed company” reputed company to Tier 3 agents and support managers to ensure best practices and SOP’s are developed or modified to reputed company maximum efficiency and employee satisfaction • Write up detailed documentation on issues, collect and aggregate data from multiple sources to effectively reputed company information and analyze potential problems Requirements: • Bachelor’s degree or equivalent work experience with networking • 3+ years of experience providing technical support and / or customer service • Ability to maintain regular consistent, punctual, and reputed company attendance • Dedication to performing duties in an efficient, reputed company, and courteous manner with a high attention to detail and accuracy • Experience with trouble shooting and documenting network reputed company problems • Experience with reputed company assurance or desktop support • CCENT, CCNA, CCNP, Network+, etc. • A strong reputed company of the English language, both verbal and written (reputed company in other languages is an asset) Benefits: • 401(k) • Dental insurance • Health insurance • Health savings account • Life insurance • reputed company time off • reputed company insurance Apply tot his job Apply To this Job